Re-optimize not working properly

  • Resolved feridb

    (@feridb)


    5 years, 1 month ago

    Hi,

    I have many images that were optimized to ultra. Now I changed the settings to normal. I tried checking re-optimize to normal, but it does not work. It starts loading and after a while I will get the optimize button. As if it restored it to original. I can see it used my credit.
    What I also tried is restoring first and after that optimizing. Same result. Credit is used, but nothing happened.
    With images that are currently optimized to aggressive, I tried to select several and check the bulk action drop down optimize option, assuming it would re-optimize them to the new setting, normal. You can see it is busy. And again after a while it will show the optimize button for all the images I selected. But my credit again has been used 🙁

    Hopefully I have been able to explain it clearly 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter feridb

    (@feridb)

    5 years, 1 month ago

    I just uploaded a couple of new images. These show the same behavior. It starts optimizing, stops and shows the optimize button, like nothing happened.
    And again my credit has been used.

    Plugin Author WP Media

    (@wp_media)

    5 years, 1 month ago

    Hi @feridb,

    This is Joseph from Imagify, and I’ll gladly assist you here!

    I tried responding to the ticket you started with us as well, but we got a message that the email delivery failed to your email address.

    Regarding your question:

    I have multiple images I want to re-optimize. For bulk I can only re-optimize all images in the settings of your plugin. If I select multiple images in the media library, the bulk action dropdown list unfortunately does not show a re-optimize option. Would be awesome if the bulk action would also have a re-optimize option.

    Yes, I can see how that might be useful. I can’t know for sure what decisions will be made in the future, but our whole team will consider it as we move forward and try to improve Imagify!

    Regarding the optimization not working properly:

    These errors are sometimes caused by your server getting overloaded and timing out during optimization. At times, this can just be temporary and may start working properly again on its own, but the suggestions below have helped others resolve similar issues.

    Add the following to your wp-config.php file (before the “That’s all! Stop editing…” message) to increase the amount of memory and time available for image optimization (this can be a larger number if your host/server will allow):
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    set_time_limit(0);

    Reduce the number of images optimized simultaneously from 4 down to 1 to ease server load by installing this helper plugin:
    https://www.dropbox.com/sh/aaugvnd8f5d60u1/AABdAPokFc4E3XrCRqQDKIIna/imagify-bulk-optimization-buffer.php.zip?dl=0

    I would also recommend disabling any thumbnail sizes from the “Files Optimization” section that you’re absolutely sure your theme/site doesn’t use. The fewer of these thumbnail sizes that need to be optimized, the lighter the load on your server.

    Sometimes when optimization is very slow or not working, it can be due to an image manipulation module your server uses called Imagick. You can try using the following helper plugin to make your server use another module called GD instead:
    https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADcReBHf7ojShFtb1uzaefea?dl=0&preview=dont-use-imagick.zip

    If the above didn’t resolve your issue, you can install our Imagify Tools plugin, which we have developed to offer more in-depth information about any issues that could be occurring:
    https://www.dropbox.com/sh/aaugvnd8f5d60u1/AADphF29F3r-7gcLPFkUqnHLa/imagify-tools-1.1.2.zip?dl=0

    Once installed, go to Imagify Tools > Infos, and let us know if any of the settings are highlighted in red and what error messages are being displayed. Screenshots would be appreciated, if possible. Once we have this information we may be able to offer better advice on how to fix your issue.`

    I’ll look forward to your response so we can hopefully get this resolved for you!

    Best regards,
    Joseph

    osvaldo0123

    (@osvaldo0123)

    5 years, 1 month ago

    I have the same problem and none of the plugin solved

    Thread Starter feridb

    (@feridb)

    5 years, 1 month ago

    Hi Joseph,

    Not sure why I am not receiving your e-mails.

    Memory limit was already set to 1024MB. And time also to 0.
    Not even 1 image will work. So I assume it can’t be the server overloading.
    The thing is, we have done many images in the past.

    Plugin Author WP Media

    (@wp_media)

    5 years, 1 month ago

    @feridb – I’m not exactly sure why the email would not go through either, though I noticed your email used your website’s domain and this is usually the case in the rare instances where our messages are not deliverable. Would you by chance have an alternate email address you could try (possibly a Gmail address or something similar).

    It’s possible you each could have different issues both resulting in optimization not working. For more individualized support, would you both please try to contact us via https://imagify.io/contact/? Thank you so much!

Viewing 5 replies - 1 through 5 (of 5 total)

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