Duplicate Order Issue

  • Resolved amandaa07

    (@amandaa07)


    5 years, 1 month ago

    Hello,

    Recently I noticed orders have been duplicating or even tripling on the Order list in WooCommerce. A single order shows up 2 or 3 times, with the same customer information and total, but with different order ids. We are using Square and WooCommerce which are both up to date. A few customers have been complaining that they’ve been double charged as well. What could be causing this issue?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Rob C.

    (@robertocyrino)

    5 years, 1 month ago

    Hi there @amandaa07

    We might need some more detailed information and screenshots to get a better understanding of what might be causing this. For this reason, this request might be better handled via ticket.

    Can you please open a ticket with us in the following link? Please make sure to include your system status report when creating it.
    https://woocommerce.com/my-account/create-a-ticket/

    Also, we have heard about this happening in the past for sites during high traffic sales periods (i.e. Black Fridays and holiday seasons). Could it be the case that this happened during a high-traffic period with many orders being processed at the same time? If that was the case, please include it in your ticket.

    Let us know via ticket and we’ll be more than happy to help with the next steps.

    Take care!

    • This reply was modified 5 years, 1 month ago by Rob C..
    • This reply was modified 5 years, 1 month ago by Rob C..
    Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 1 month ago

    Hi there!

    I’m marking this resolved as you’ve reached out to us via ticket (request #3769953).

    I don’t see a response on the ticket since we got back to you, but if you’re still having trouble with the same after following the instructions there, please feel free to respond to the email notification you receive about that ticket closure as it will auto-generate a follow-up for this ticket.

Viewing 2 replies - 1 through 2 (of 2 total)

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