Elementor not loading

  • Resolved avantiprodu

    (@avantiprodu)


    5 years, 4 months ago

    Hi!

    We’re having some issues with Elementor on a site we design a while ago. The client is working on it and it started failing and we can’t found when the error started.

    Our first error is that Elementor is not loading so we can’t edit our pages. And if we activated the “safe mode” it brokes other parts of the site, stuff like the testimonies, the suscription to our newsletter and the contact form, just desapear. And we need to update the site, yesterday we had to go back to a previus version and part of the site has no logos and it looks half design because of that. We don’t know what to do.

    We tried deactivating some of the last plugins we added to the site but it’s not working either.

    Here are some of the issues it shows:

    connect.facebook.net/en_US/fbevents.js:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
    mastering-the-mix.png:1 Failed to load resource: the server responded with a status of 404 ()
    Waves-factory.jpg:1 Failed to load resource: the server responded with a status of 404 ()
    DevTools failed to load SourceMap: Could not load content for https://stereolup.com/wp-content/plugins/iconpress-lite/lib/integrations/common/css-source-maps/styles.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    Can you help us?
    Thank you so much for your time.

    Best,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • saidaboukhadra

    (@saidaboukhadra)

    5 years, 4 months ago

    Hello,

    Kindly perform the below troubleshooting steps, and feel free to skip what you already tried:

    Please switch your theme (temporarily) and see if it makes any difference.

    Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard, then make sure that you clear:

    your WP cache (your WP plugin if you have one),
    your server cache (if you have one. In this case, you can contact your hosting provider),
    and your browser cache.
    For reference: https://docs.elementor.com/article/184-cant-edit-with-elementor

    Regards,
    Said

    Thread Starter avantiprodu

    (@avantiprodu)

    5 years, 4 months ago

    Hi!

    Thank you so much for your quick response, we’ll check the link you sent us and try to solve the problem. We’ll let you know how it goes.

    Do you know if the facebook error may have sth to do with it?

    Thanks!
    We’ll keep in touch!

    Thread Starter avantiprodu

    (@avantiprodu)

    5 years, 4 months ago

    Hi @saidaboukhadra

    I was checking the website to look for errors and I’m having some fatal erros that may be causing the problems, can you guide me?

    if ($browser_address_url__type_youtube !== false)
    {
    $xml_url = ‘http://www.youtube.com/oembed?url=’ . $browser_address_url . ‘&format=xml’;
    $xml_content = simplexml_load_file($xml_url);
    $xml_attribute = $xml_content->html; // Get iframe.
    return $xml_attribute;
    }

    And I believe it’s having also some issues with the sitemap and I don’t know how to solve it, can you please help me?

    Thanks!

    Thread Starter avantiprodu

    (@avantiprodu)

    5 years, 4 months ago

    These are the errors we have:

    PHP: 2020-09-18 19:51:48 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2019/03/local_122.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-11-22 22:53:56 [notice X 2][/home/stereolu/public_html/wp-content/plugins/elementor/includes/api.php::160] Undefined index: pro_widgets [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-06 13:48:37 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_117.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-14 12:51:08 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_137.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-14 16:23:34 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/11/local_128.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-14 16:25:49 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_120.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-14 16:34:12 [warning X 2][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_149.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2020-12-14 16:35:17 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_126.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2021-01-16 15:19:50 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2019/03/local_126.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2021-02-04 10:43:07 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_147.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2021-02-04 10:45:38 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2018/10/local_141.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    PHP: 2021-02-16 16:49:35 [warning X 1][/home/stereolu/public_html/wp-content/plugins/elementor/core/files/assets/svg/svg-handler.php::101] file_get_contents(/home/stereolu/public_html/wp-content/uploads/2019/03/local_128.svg): failed to open stream: No such file or directory [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]
    JS: showing 1 of 1
    JS: 2020-12-21 14:24:04 [error X 2][https://stereolup.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.0.14:2:468052] Cannot read property \’html\’ of undefined`

    Thread Starter avantiprodu

    (@avantiprodu)

    5 years, 4 months ago

    common.min.js?ver=3.1.4:2 TypeError: Cannot read property ‘global’ of undefined
    at isGlobalControl (editor-modules.min.js:2)
    at Object.<anonymous> (editor-modules.min.js:2)
    at Function.each (jquery.min.js:2)
    at i.getStyleControls (editor-modules.min.js:2)
    at editor-modules.min.js:2
    at Function.v.each.v.forEach (underscore.min.js:2)
    at h.Collection.each (backbone.min.js:2)
    at Object.<anonymous> (editor-modules.min.js:2)
    at Function.each (jquery.min.js:2)
    at i.getStyleControls (editor-modules.min.js:2)
    consoleError @ common.min.js?ver=3.1.4:2
    editor-modules.min.js?ver=3.1.4:2 Uncaught (in promise) TypeError: Cannot read property ‘global’ of undefined
    at isGlobalControl (editor-modules.min.js:2)
    at Object.<anonymous> (editor-modules.min.js:2)
    at Function.each (jquery.min.js:2)
    at i.getStyleControls (editor-modules.min.js:2)
    at editor-modules.min.js:2
    at Function.v.each.v.forEach (underscore.min.js:2)
    at h.Collection.each (backbone.min.js:2)
    at Object.<anonymous> (editor-modules.min.js:2)
    at Function.each (jquery.min.js:2)
    at i.getStyleControls (editor-modules.min.js:2)

    saidaboukhadra

    (@saidaboukhadra)

    5 years, 3 months ago

    Hello,

    We apologize for the delay.
    If the case is still relevant, please submit a ticket by sending an email to “support@elementor.com”

    We will look into it and handle it deeply.

    Regards,
    Said

Viewing 6 replies - 1 through 6 (of 6 total)

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