Bel
(@belimperial)
Hello @mymothersdaughter
Thank you for reaching out!
I’m sorry to hear you’re having this trouble on your site. I tested this on my test environment, but I could not reproduce the issue while Popup Maker and default WordPress theme are active.
The inactive widgets are saved on my end. With this, could you please send us the system info and error log? It is under the Popup Maker > Tools. Kindly send us a message at https://wppopupmaker.com/support/ including the system info and error log.
On the other hand, may we know if you have tried the debugging process on this link: Test if a Plugin or Theme Interferes with Popup Maker
Thank you, and we look forward to your response.
Thread Starter
Anita C
(@mymothersdaughter)
I performed the traditional plugin and themes test before posting here. This is how I narrowed down the issue.
In the console, there was an error “Cookie “wp-settings-4” has been rejected because it is already expired.” and it indicated this URL /wp-admin/widgets.php. When I drag those widgets from “Not Used” to “Inactive” and refreshed the page, they defaulted back to the “Not Used” areas again.
Narrowing down plugins, the plugin that triggerd that was this popup plugin.
I do not have access to the site I was troubleshooting on so I cannot provide any other details.
Bel
(@belimperial)
Hello @mymothersdaughter
Thank you for your reply and this information.
This would be the first to hear this issue. I retest it using a different test environment, but I could not reproduce the issue. Could you please try clearing the cookies of your browser and test the page using an incognito window. If it repeats, the user could have a different setting on the website for the cookies.
I have also escalated the issue to our lead developer. Once we received feedback, we will immediately update you with the information.
Let us know if clearing the cookies will fix the issue.
@mymothersdaughter – Sorry to hear your having issues, but there are a couple things not lining up currently:
1. We don’t set cookies in the admin, the code to set cookies is not even loaded.
2. The cookie name wp-settings-4 is completely unrelated to our plugin. That cookie contains your user preferences for the various WordPress editors. If that is bugging out, has 0 to do with our plugin. Also the #4 is in reference to your own user ID. So maybe clear your browser cookies and see what happens.
3. To my knowledge, we do not even integrate or load code on the Widgets page. In fact, I searched our code just now and the only result for “widget” was in our readme changelogs: https://github.com/PopupMaker/Popup-Maker/search?q=widget
4. I just created a few test widgets on our own live site and was able to save inactive widgets without issue. @belimperial and our team were also unable to duplicate it.
Given that our plugin doesn’t appear to have any relation to the actual issue in this case, my first guess would be that somehow our plugin is causing another plugin or even the theme to do something it normally doesn’t. Which in turn causes the issue.
That is to say, our plugin isn’t causing the issue but is conflicting with the plugin/theme that does.
So I’d start first with clearing your browser caches or even trying another browser.
Then move on to using the Health Check plugin’s Troubleshooting mode to activate only our plugin and retest. If the issue doesn’t occur, which I suspect will be the result, then activate your normal theme and retest.
Lastly reactivate the other plugin’s a few at a time until the issue returns.
The last item reactivated will be the root source of the issue at which point maybe we can work backwards to find how that item is interacting with our code.
But since your having cookie issues with WP core cookies as well, I’d suspect its just a bad user session honestly.
Hope that helps.
