URGENT! WooCommerce Settings page not Loading :(

  • Resolved keithomosa

    (@keithomosa)


    5 years, 1 month ago

    Hello internet friends, and WooCommerece guys.

    I have been using woocomerce well, until today, when I wanted to update something on the payments settings.

    The woocomerece settings page is not loading.

    When click on woocomerece > settings, the page just brings a blank page.

    See the screenshot under the link provided.

    Kindly guys, help me . its really urgent. 100%

    Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Stef

    (@serafinnyc)

    5 years, 1 month ago

    Please turn off all other plugins until you can see it. Go one by one until you can. Then you’ll know which one is breaking WC.

    If you go thru them all and still have an issue swap over to a default theme.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 1 month ago

    Hi there 👋

    @serafinnyc Is correct 🙂

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    Cheers!

    Thread Starter keithomosa

    (@keithomosa)

    5 years, 1 month ago

    Hello there guys.
    @gabrielfuentes and @serafinnyc
    Thank you so much.

    Let me then do the conflict test and see if it will help.
    Thanks.

    Thread Starter keithomosa

    (@keithomosa)

    5 years, 1 month ago

    Ok guys.
    @gabrielfuentes @serafinnyc
    It works 🙂
    I found the plugin conflicting with WC.
    Thank you guys.

    You rock.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 1 month ago

    Happy to help 😃

    Great! If you have any further questions, you can start a new thread.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

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