Technical issue due to woocommerce

  • Resolved saujanyashres

    (@saujanyashres)


    5 years, 4 months ago

    Hello! Since last 2 days I am getting this mail on my websites admin account:

    “Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce.

    First, visit your website (https://cclhub.com.au/) and check for any visible issues. Next, visit the page where the error was caught (https://cclhub.com.au/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6.1
    Current theme: Eduma Child (version 1.0)
    Current plugin: WooCommerce (version 4.9.2)
    PHP version 7.4.13

    Error Details
    =============
    An error of type E_ERROR was caused in line 856 of the file /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php. Error message: Uncaught WC_Data_Exception: Invalid billing email address in /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php:856
    Stack trace:
    #0 /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/class-wc-customer.php(971): WC_Data->error(‘customer_invali…’, ‘Invalid billing…’)
    #1 /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store-session.php(113): WC_Customer->set_billing_email(‘sarita.datalyti…’)
    #2 /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): WC_Customer_Data_Store_Session->read(Object(WC_Customer))
    #3 /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/class-wc-customer.php(116): WC_Data_Store->read(Object(WC_Customer))
    #4 /storage/v2093/cclhub/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(764): WC_Customer->__construct(4, true)
    #5 /storage/v2093/cclhub/public_html/w ”

    As a result, my website has become too slow and I can’t access the WordPress dashboard features properly. It just keeps buffering and I get a Bad Gateway error.
    P.S. the website is completely based on WooCommerce and deactivating or deleting the plugin is not the option. Please Help.

    Thanks

    • This topic was modified 5 years, 4 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 4 months ago

    Hi there!

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
     
    Before we confirm that though, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter saujanyashres

    (@saujanyashres)

    5 years, 4 months ago

    Sure.

    
### WordPress Environment ###

WordPress address (URL): https://cclhub.com.au
Site address (URL): https://cclhub.com.au
WC Version: 5.0.0
REST API Version: ✔ 5.0.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.9.0
Log Directory Writable: ✔
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.3
PHP Version: 7.4.13
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1i

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.4-MariaDB-1:10.5.4+maria~bionic
Max Upload Size: 1 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 80.16MB
Database Data Size: 66.77MB
Database Index Size: 13.39MB
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### Post Type Counts ###

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Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

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Force SSL: –
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Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
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variable (variable)

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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #4996 - /courses/
Cart: #1698 - /cart/
Checkout: #1699 - /checkout/
My account: ❌ Page not set
Terms and conditions: #11604 - /terms-of-service/

### Theme ###

Name: Eduma Child
Version: 1.0
Author URL: http://thimpress.com
Child Theme: ✔
Parent Theme Name: Eduma
Parent Theme Version: 4.3.5
Parent Theme Author URL: https://thimpress.com
WooCommerce Support: ✔

### Templates ###

Overrides: eduma/woocommerce/archive-product.php
eduma/woocommerce/cart/mini-cart.php
eduma/woocommerce/content-product.php
eduma/woocommerce/content-single-product.php
eduma/woocommerce/content-widget-product.php
eduma/woocommerce/loop/loop-end.php
eduma/woocommerce/loop/loop-start.php
eduma/woocommerce/loop/orderby.php
eduma/woocommerce/loop/pagination.php
eduma/woocommerce/myaccount/dashboard.php
eduma/woocommerce/myaccount/form-login.php
eduma/woocommerce/myaccount/form-lost-password.php
eduma/woocommerce/product-searchform.php
eduma/woocommerce/single-product/product-image.php
eduma/woocommerce/single-product/product-thumbnails.php
eduma/woocommerce/single-product/rating.php
eduma/woocommerce/single-product/related.php
eduma/woocommerce/single-product/review.php
eduma/woocommerce/single-product/short-description.php
eduma/woocommerce/single-product/tabs/description.php
eduma/woocommerce/single-product/up-sells.php
eduma/woocommerce/single-product.php
eduma/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ❌
					
					
						Learn how to update

### Action Scheduler ###

Complete: 117
Oldest: 2021-01-20 03:28:51 +0000
Newest: 2021-02-10 03:07:26 +0000
    Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Thank you for sharing!
     
    Please, try the following:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter saujanyashres

    (@saujanyashres)

    5 years, 4 months ago

    Okay, I’ll try this process.
    BTW I mistakenly posted my recovery mode link. I did it in a hurry and didn’t realize that I was compromising my site security. Is there any way I can edit the first support message? I saw a post that we are not allowed to edit the posts. Can you do it in my stead if possible?
    That would help a lot. Thank you

    Also, I noticed this error,

    eduma/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

    Can this be the reason for the above-mentioned error?

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    5 years, 2 months ago

    Hi @saujanyashres.

    I saw a post that we are not allowed to edit the posts. Can you do it in my stead if possible?

    We also abide by the WordPress.org guidelines and are not able to edit posts. Only a WordPress.org moderator can edit posts and you can contact them in the #forums channel on Slack.

    eduma/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

    If this is the source of the error, the conflict test that my colleague recommended would reveal the theme as the source of the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Technical issue due to woocommerce’ is closed to new replies.