• Resolved Leanne55

    (@leanne55)


    Hi,

    I have a order confirmation with a number which is showing as paid with that order number in the payment gateway however am not able to find it in the WooCommerce dashboard

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    If you have the order number of the missing order, can you load the following URL? (you need to replace 12345 with the actual order number:
    https://leannestudio.com/wp-admin/post.php?post=12345&action=edit

    This kind of problem is usually caused by a conflict with your theme or with another plugin. To determine what’s causing the issue, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    Thread Starter Leanne55

    (@leanne55)

    That page doesn’t load when I replace 12345 with the order number – it just goes to a list of my posts

    Hi @leanne55

    Is there more than one order that’s missing in dashboard? What payment gateway is used for the missing order?

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)

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