Hello @adminopsg,
Thanks for reaching out!
The duplicate entry might be due to users refreshing the page when a confirmation message is shown.
In this case, there are a couple of possible solutions to prevent this:
Redirect users to a Thank You page rather than a confirmation message on form submission. This can often be an even better option, as Thank You pages can be designed to help your users in more ways. For more details on how to set up a Thank You page, as well as examples of make this page effective, check out this tutorial.
Use AJAX form submission. This can be enabled in the form builder when you go to Settings > General to select Enable AJAX form submission. This option prevents duplicate entries from being created when users refresh the page after form submission. For more details regarding AJAX form submissions, please see our guide here.
I hope this helps! Could you please let me know if you have any other questions?
Thanks!
