Facebook for WooCommerce issues | WordPress.org

Resolved martinhjort
(@martinhjort)

5 years, 3 months ago

Hi

Facebook have noticed issues on a customers webshop, even though they are using the Facebook for WooCommerce plugin.

This is the errors they have received from Facebook:

1) Invalid AddToCart parameter value. A problem on ie this url https://innoliving.dk/produkt/ekstra-hjul-til-gokart-adapter/

2) Server external ID does not match with pixel external id. We’re sending external_ID paramater for the ViewCategory event, but apparently not in the pixel.

3) Same as no 2, but on the ViewContent event.

Hope there’s someone who can help 🙂

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Riaan K.
(@riaanknoetze)

5 years, 3 months ago

Hi there,

For more support while using Facebook for WooCommerce, please open a new support request at https://woocommerce.com/my-account/create-a-ticket/ or in the dedicated thread at https://wordpress.org/support/plugin/facebook-for-woocommerce/. I’m asking as this forum is on focused on the core aspects of the WooCommerce plugin itself.

Thanks!

Thread Starter martinhjort
(@martinhjort)

5 years, 2 months ago

@riaanknoetze ah of course, thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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2 replies
2 participants
Last reply from: martinhjort
Last activity: 5 years, 2 months ago
Status: resolved