Fatal error: Uncaught Error: Class ‘Automattic\WooCommerce\Container’

  • Resolved igurman

    (@igurman)


    5 years, 3 months ago

    Hello,

    Since latest update, every day once or twice, the site goes completely down with a fatal error.

    Fatal error: Uncaught Error: Class ‘Automattic\WooCommerce\Container’ not found in /home/workhomesecrets/public_html/wp-content/plugins/woocommerce/woocommerce.php:38 Stack trace: #0 /home/workhomesecrets/public_html/wp-settings.php(388): include_once() #1 /home/workhomesecrets/public_html/wp-config.php(95): require_once(‘/home/workhomes…’) #2 /home/workhomesecrets/public_html/wp-load.php(37): require_once(‘/home/workhomes…’) #3 /home/workhomesecrets/public_html/wp-blog-header.php(13): require_once(‘/home/workhomes…’) #4 /home/workhomesecrets/public_html/index.php(17): require(‘/home/workhomes…’) #5 {main} thrown in /home/workhomesecrets/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 38

    The site is mission critical and is generating 20-50 sales/hour, and I CAN’T have it down.. I tried a plugin/theme conflict test and disabling of woocommerce plugin was the only thing to solve it. I’ll try to roll back a version or two.. But can somebody help?

    • This topic was modified 5 years, 3 months ago by igurman.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter igurman

    (@igurman)

    5 years, 3 months ago

    System info below

    ### wp-core ###

    version: 5.6
    site_language: en_US
    user_language: en_US
    timezone: America/Los_Angeles
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 2100
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/workhomesecrets/public_html
    wordpress_size: 2.47 GB (2656591242 bytes)
    uploads_path: /home/workhomesecrets/public_html/wp-content/uploads
    uploads_size: 277.29 MB (290756070 bytes)
    themes_path: /home/workhomesecrets/public_html/wp-content/themes
    themes_size: 29.40 MB (30823003 bytes)
    plugins_path: /home/workhomesecrets/public_html/wp-content/plugins
    plugins_size: 249.06 MB (261161555 bytes)
    database_size: 92.78 MB (97292058 bytes)
    total_size: 3.11 GB (3336623928 bytes)

    ### wp-active-theme ###

    name: TheGem (thegem)
    version: 4.6.0
    author: Codex Themes.
    author_website: (undefined)
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, automatic-feed-links, woocommerce, title-tag, menus, html5, post-formats, featured-content, editor-styles, editor-style, widgets
    theme_path: /home/workhomesecrets/public_html/wp-content/themes/thegem
    auto_update: Disabled

    ### wp-themes-inactive (4) ###

    Twenty Nineteen: version: 1.9, author: the WordPress team, Auto-updates disabled
    Twenty Seventeen: version: 2.5, author: the WordPress team, Auto-updates disabled
    Twenty Twenty: version: 1.6, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates disabled

    ### wp-plugins-active (33) ###

    Advanced Order Export For WooCommerce (Pro): version: 3.1.7, author: AlgolPlus, Auto-updates disabled
    AudioIgniter: version: 1.6.3, author: The CSSIgniter Team, Auto-updates disabled
    Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
    Code Snippets: version: 2.14.0, author: Code Snippets Pro, Auto-updates disabled
    Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi, Auto-updates disabled
    Duplicate Page: version: 4.3, author: mndpsingh287, Auto-updates disabled
    Forminator: version: 1.14.7, author: WPMU DEV (latest version: 1.14.8), Auto-updates disabled
    Header Footer Code Manager: version: 1.1.8, author: 99robots, Auto-updates disabled
    Kadence WooCommerce Email Designer: version: 1.4.4, author: Kadence WP, Auto-updates disabled
    Nelio A/B Testing: version: 5.0.15, author: Nelio Software, Auto-updates disabled
    Really Simple SSL: version: 4.0.7, author: Really Simple Plugins, Auto-updates disabled
    Slider Revolution: version: 6.3.6, author: ThemePunch, Auto-updates disabled
    TheGem Blocks: version: 1.0.2, author: Codex Themes, Auto-updates disabled
    TheGem Demo Import (for WPBackery): version: 4.6.0, author: Codex Themes, Auto-updates disabled
    TheGem Theme Elements (for WPBakery): version: 4.6.0, author: Codex Themes, Auto-updates disabled
    UpdraftPlus – Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    UpStroke: WooCommerce One Click Upsells: version: 2.2.9, author: buildwoofunnels, Auto-updates disabled
    UpStroke PowerPack: version: 1.6.0, author: WooFunnels, Auto-updates disabled
    WooCommerce: version: 4.9.2, author: Automattic, Auto-updates disabled
    WooCommerce Authorize.Net Gateway: version: 3.4.0, author: SkyVerge, Auto-updates disabled
    WooCommerce Cart Abandonment Recovery: version: 1.2.9, author: CartFlows Inc, Auto-updates disabled
    WooCommerce Conversion Tracking: version: 2.0.8, author: weDevs, Auto-updates disabled
    WooCommerce Google Analytics Integration: version: 1.5.1, author: WooCommerce, Auto-updates disabled
    WooCommerce Shipment Tracking: version: 1.6.26, author: WooCommerce, Auto-updates disabled
    WooCommerce Subscriptions: version: 3.0.12, author: WooCommerce, Auto-updates disabled
    WooCommerce Zapier: version: 2.0.7, author: OM4, Auto-updates disabled
    Wordfence Security: version: 7.4.14, author: Wordfence, Auto-updates disabled
    Wordpress Page Widgets: version: 3.9, author: CodeAndMore, Auto-updates disabled
    WP-Members: version: 3.3.8, author: Chad Butler, Auto-updates disabled
    WPBakery Page Builder: version: 6.5.0, author: Michael M – WPBakery.com, Auto-updates disabled
    WP Rollback: version: 1.7.1, author: Impress.org, Auto-updates disabled
    WPZAP (Fly your WooCommerce leads to Zapier): version: 2.5, author: Ankur Vishwakarma, Auto-updates disabled
    Yoast SEO: version: 15.7, author: Team Yoast, Auto-updates disabled

    ### wp-plugins-inactive (1) ###

    Duplicator Pro: version: 4.0.1.2, author: Snap Creek, Auto-updates disabled

    ### wp-media ###

    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    file_uploads: File uploads is turned off
    post_max_size: 8M
    upload_max_filesize: 2M
    max_effective_size: 2 MB
    max_file_uploads: 20
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-1062.4.2.vz7.116.7.kh1 x86_64
    httpd_software: LiteSpeed
    php_version: 7.2.34 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 2M
    php_post_max_size: 8M
    curl_version: 7.74.0 OpenSSL/1.1.1i
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.33
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/workhomesecrets/public_html/wp-content
    WP_PLUGIN_DIR: /home/workhomesecrets/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 3 months ago

    Hi there 👋

    This is an error that has been reported on the WooCommerce GitHub repo:

    I invite you to add your own comment if you have a GitHub account – it helps our developers determine how wide-spread the issue is. Also, it seems that there is a fix for that issue there.

    As the issue has already been reported and will be resolved in GitHub, I’m going to mark this thread as resolved. If you have any other questions about WooCommerce, please feel free to open a new topic!

    Thread Starter igurman

    (@igurman)

    5 years, 3 months ago

    Given the amount of reports I’m seeing of this critical problem in the last couple of days here on the forum, I’d expect a bit more of a responsible approach than linking a closed Github topic from September last year, but I have added my input.

    Thread Starter igurman

    (@igurman)

    5 years, 3 months ago

    Hello, Also why would you mark it as “resolved” when your solution is to comment on a 6 months old Github ticket?

    Widebhoy

    (@widebhoy)

    5 years, 3 months ago

    This issue has returned for me also, it’s certainly not resolved and needs to be looked at.

    Widebhoy

    (@widebhoy)

    5 years, 3 months ago

    Thank you @igurman for posting your solution on github, it’s just a shame you had to hire a developer to get this resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

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