Sync Issues

  • Resolved jamiemassey

    (@jamiemassey)


    5 years, 2 months ago

    I am pretty sure this has been covered but could not find the resolve. I started with using Square as the SOR and discovered that child categories were being overwritten during a sync. I have an online store and retail location and hoping to find a solution that will allow 600+ products between both avenues.

    Currently, I switched WC to the SOR and created new products from Square. After they come over the first time I add the child categories. Doing a sync and not selecting the “Update existing products during import” the categories remain intact but that’s not feasible with pricing changes and whatnot.

    Is there a solution to just do the following?

    Product / Multiple Categories / Option to sell online and retail?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    5 years, 2 months ago

    Hi @jamiemassey ,

    This is expected since Square allows one category per product, so if your synced product has multiple categories and sub-categories in WooCommerce, only the first or parent category will be sent to Square. Similarly, if you perform a sync with Square as SOR, the category in WooCommerce will get overwritten with the single category that is present in Square.

    Due to these restrictions, it isn’t currently possible to sync multiple categories/sub-categories with Square.

    Is there a solution to just do the following?

    Product / Multiple Categories / Option to sell online and retail?

    For this, you can try using your own POS via the Point of Sale plugin. You can find out more about it at https://docs.woocommerce.com/document/point-of-sale/

    Do let us know if you have any further queries.

    Plugin Support Aashik P – a11n

    (@aashik)

    5 years, 1 month ago

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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