missing plugin menu and WP autoupdater

  • dianapointon

    (@dianapointon)


    5 years, 3 months ago

    Hi there
    My clients website has lost the ability to:
    Upload new plugins
    Delete existing plugins
    Delete exiting templates
    Auto update wordpress from within the dashboard

    I have recently completed a manual update to 5.6, updated to php 7.4, checked it’s not an exiting plugin, checked it’s not the theme and had a look in the config file, non of these actions have worked.

    I manage several other wordpress sites and these features are all working. There is no hover menu at all over the plugins menu item.

    I’ve searched forums and am at a total loss as to what to do to rectify this issue.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    5 years, 3 months ago

    It sounds like your account may have lost admin privileges for some reason.

    If you are not using Multisite, access your database via phpMyAdmin (most hosting providers offer this in your hosting account’s control panel), go to the wp_users table and find the row for your user_login. Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id. Set the value of this row to:

    a:1:{s:13:"administrator";b:1;}

Viewing 1 replies (of 1 total)

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