WooCommerce Facebook Shop Issues

  • Resolved georgiaharris

    (@georgiaharris)


    5 years, 5 months ago

    Hello,

    Up until the update, we’ve been successfully adding new products to our WooCommerce shop and tagging them for Instagram Shopping.

    Problem 1: We’ve recently found that new products we’ve added to WooCommerce aren’t appearing in our Instagram shopping but are showing in our Facebook catalogue with an error.

    It’s saying there’s an error for Instagram shopping and the following:

    ‘Missing or Incorrect Data
    This error may appear for up to 30 minutes after you make your updates.
    Product Not Visible: visibility
    Product should be visible for Facebook to show it to users.’

    When comparing published old/vs unpublished new products, I can see that the new products have an additional data field called ‘category’ which seems to be automatically filled out in place of ‘Product Type’. I can’t see anywhere we can change this within WooCommerce.

    Problem 2: Some of our new items don’t appear at all in our Facebook catalogue. They’ve been published for Facebook in WooCommerce and set to sync with Facebook but it doesn’t appear to work.

    Any help would be greatly appreciated as we really need these products for instagram shopping.

    Georgia

Viewing 1 replies (of 1 total)
  • Sunday Ukafia

    (@sukafia)

    5 years, 5 months ago

    Hi @georgiaharris,

    I understand you’re experiencing some issues with your Instagram shopping integration.

    We’d be happy to help with this.

    However, the core WooCommerce plugin doesn’t offer the functionality to sync products to Facebook/Instagram. If you’re syncing your catalog with the Facebook for WooCommerce extension, please post this issue in the extension’s support forum so we can help further.

    Support for this plugin is handled there. Asking your question there allows the community to benefit from the answers to everyone’s questions.

    We will be able to help you further there.

    If you’re using another extension, please post this issue in the extension forum so the developers can help with this.

    For now, I’ll go ahead and mark this thread as resolved here. Thank you!

Viewing 1 replies (of 1 total)

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