problems at the checkout

  • Resolved hector90

    (@hector90)


    5 years, 3 months ago

    At the end of the purchase, he thinks for several minutes before going to the thank you page, it happens with the apgo gateways integrated into woocommerce (bank transfer, apgo conc heque ..). I have disabled all the plugins, I have tried the default theme, but the problem continues. Did you know what could it be? it may take about 3 or 4 minutes until the thank you page finally loads

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 3 months ago

    Hi there!

    I would be very curious to hear if the same problem exists when using a different payment gateway – it sounds like that’s where the problem lies! Can you tell us what happens when you use the Bank Transfer gateway that is included in WooCommerce by default?

    Thread Starter hector90

    (@hector90)

    5 years, 3 months ago

    Thanks for your quick response.

    When I use the bank transfer payment gateway that is included by default when clicking on the finalize purchase button, he thinks for a while, 2 or 3 minutes, sometime even more, before going to the confirmation page. After 2 or 3 minutes you already show the thank you page and register your order. With other gateways such as paypal or the bank’s POS, the same does not happen, it quickly redirects to the external gateway and when confirming the payment, it returns without problem to the thank you page.

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 3 months ago

    Can you please send us a copy of your SSR after deactivating plugins and switching to the default theme you were using previously?

    Thread Starter hector90

    (@hector90)

    5 years, 3 months ago

    A copy of the SSR? How to make the copy of the SSR?
    thanks

    mother.of.code

    (@imazed)

    The Mother of Code

    5 years, 3 months ago

    Sorry, that was super unclear of me! I’m referring to the System Status Report, which you can find under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thank you!

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 3 months ago

    Hi @hector90,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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