These settings have been disabled by your site administrator

  • Resolved quickpick1

    (@qucikpik1)


    5 years, 2 months ago

    Good day! please tell me, in the settings of WordPress they put a checkmark to hide the plugin setting from all administrators. Now there is no way to return this setting even to the administrator who did it.

    Here is the text of the message when entering the url in the plugin settings: “These settings have been disabled by your site administrator, please contact them for further assistance.”.

    We tried to remove the plugin – it didn’t help.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor robertabela

    (@robert681)

    5 years, 2 months ago

    Hello @qucikpik1

    Thank you for using our plugin and I am sorry to read about your issue.

    It’s strange that the plugin locked out the admin who enabled the setting as well. To restore access please do the following:

    1) Find the row with the option_name wp_2fa_settings in the wp_options table in the WordPress database. This is where the plugin’s settings are saved.

    2) Find the following string: “limit_access\”;b:1;s:26:\ in the option_value.

    3) Change it to: “limit_access\”;b:0;s:26:\.

    The above will restore access to the plugin settings. In the meantime can you please answer the below questions to help us reproduce the issue?

    – Do you have any custom roles on your website?
    – Is the admin user you’ve used the default admin (user ID 1) or not?

    Looking forward to hearing from you and thank you in advance for your help.

    Thread Starter quickpick1

    (@qucikpik1)

    5 years, 2 months ago

    Hello @robert681

    Thank you, now everything is restored!

    1) Currently, the site has only (valid) roles: administrator, author, shop manager and editor.
    2) There were only 2 administrators. I was the first, and I created the second myself.

    Plugin Contributor robertabela

    (@robert681)

    5 years, 2 months ago

    Thanks for the information @qucikpik1

    We have identified the issue and we will be releasing an update tomorrow morning. You will be notified about the update in your WordPress dashboard.

    In the meantime, please do not forget to rate our plugin and service. These reviews really help us.

    Thank you very much and have a good day. Should there be anything else we can help you with, please let us know.

Viewing 3 replies - 1 through 3 (of 3 total)

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