Critical error

  • artistword

    (@artistword)


    5 years, 3 months ago

    Hello, there was an error on my website that references:

    “A critical error has occurred on this site. Please request the site administration email for instructions.
    Learn more about debugging on WordPress. ”

    The problem is, I didn’t receive any email.
    How should I proceed?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Tyler

    (@tylerthedude)

    5 years, 3 months ago

    Hi there,

    WordPress will send any critical errors to the administration email address located under Wp-Admin -> Settings -> General -> General Settings. You may want to ensure that email is the one you’re using. If you are using that email, then you may want to check your spam box.

    In order to debug the error, I’d recommend turning on a few debugging constants in your site’s wp-config.php file.

    Please paste the following code into your site’s wp-config.php file:

    define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    If the code is already being used, then make sure the value after the commas are matched up to the code above.

    Once the code is added, you’ll just want to save the wp-config.php file. Visit your site once again, and this time it should log the errors to the debug.log file located in the wp-content directory.

    To find this file, you’ll want to open up your cPanel or FTP client and navigate to the wp-content directory. Download the debug.log file and attach this log in your next response.

    Having this log file will allow us to see what errors are being generated by WordPress, so we can further troubleshoot the issue.

    Best regards,
    Tyler

    • This reply was modified 5 years, 3 months ago by Tyler. Reason: Fixed code indentation on line 2
Viewing 1 replies (of 1 total)

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