Thread Starter
DaleWA
(@dalewa)
Link to last log after backup failure. (this was after reauthenticating connection)
https://www.dropbox.com/s/arjzoek3iy8z79d/log.a0175924a691.txt?dl=0
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.
To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25Mb save your settings and run a new process.
If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.
Best Wishes,
Bryle
Thread Starter
DaleWA
(@dalewa)
Changing the archive split setting made no difference. While I have not heard back from the server admin, I did find these logs on our hosting server. Maybe they will help?
https://www.dropbox.com/s/1wkiq4lpa0nq6g7/error_log.1?dl=0
https://www.dropbox.com/s/t5ggjypprl50szj/error_log?dl=0
Thread Starter
DaleWA
(@dalewa)
anyone…anyone out there with an idea to fix this issue?
Plugin Contributor
aporter
(@aporter)
Hi,
This is likely to be a plugin conflict.
Another plugin that has recently been updated is now using the latest version of the Google SDK and it is loading this newer version of the SDK on every page.
Which means their version of the SDK is being used instead of ours.
(ours is an older version of the SDK that supports PHP 5.2)
The solution would be for the other plugin not to load the SDK on every page.
A few known plugins so far are:
SEOPress Premium (their latest version fixes this)
SimpleCalendar
If you have another plugin that has Google features try to temporarily disable it and try again, if it works you know which plugin is causing the conflict and you can then ask their support to correct the behaviour.
We are also working on some changes our side to prevent future conflicts and that will be released in the next release.
Best Wishes,
Ashley
Thread Starter
DaleWA
(@dalewa)
Hi Ashley,
Thank you for that information. We’re using Simple Calendar and that is the conflict. However, I am not sure what to ask the Simple Calendar developer to do. Can you clarify how I should request a fix?
Thank you,
Dale
Plugin Contributor
aporter
(@aporter)
Hi,
Just explain that they are loading the Google SDK on every page unconditionally which causes conflicts with other plugins that are not on the exact same version of the Google SDK.
For example UpdraftPlus will only load the Google SDK during a backup right before we try to upload a backup.
We should also have an update out later today that will prevent conflicts like this and will resolve the issue your having.
Best Wishes,
Ashley
Thread Starter
DaleWA
(@dalewa)
Hi Ashey,
Thank you, I will submit a request to that developer. UpdraftPlus is a great plugin!
Dale
