cant checkout

  • Resolved voyeger

    (@voyeger)


    5 years, 3 months ago

    cant make checkout , to click on place order , next page get blank instead of make payment. so i request that please solve problame as soon as possible.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sunday Ukafia

    (@sukafia)

    5 years, 3 months ago

    Hi @voyeger,

    I took a look at your site and I could replicate the issue with the VOYEGER DRONE product. On my end, I got the error No products were found matching your selection. when I clicked on “proceed to checkout”.

    Could you please share a screenshot of your settings in WooCommerce > Settings > Advanced?

    Additionally, could you please try switching to the storefront theme and disabling all plugins except for WooCommerce and your payment gateway and test again to see if the issue persists? Also, please create a new product and see if you’re able to checkout with the new product in the cart.

    Let me know what you find and kindly share your system status report if you need further assistance. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Cheers!

    Thread Starter voyeger

    (@voyeger)

    5 years, 3 months ago

    
### WordPress Environment ###

WordPress address (URL): https://voyeger.in
Site address (URL): https://voyeger.in
WC Version: 4.8.0
REST API Version: ✔ 4.8.0
WC Blocks Version: ✔ 3.8.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.7.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.15-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.8.0
WC Database Prefix: wp_
Total Database Size: 5.77MB
Database Data Size: 3.69MB
Database Index Size: 2.08MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.16MB + Engine InnoDB
wp_options: Data: 2.13MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 0.27MB + Index: 0.14MB + Engine InnoDB
wp_posts: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 62
customize_changeset: 5
elementor_library: 1
nav_menu_item: 24
page: 15
post: 2
product: 2
revision: 40
shop_order: 27
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (13) ###

All-in-One WP Migration: by ServMask – 7.32
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.11
Elementor: by Elementor.com – 3.0.15
Google Ads & Marketing by Kliken: by Kliken – 1.0.6
LiteSpeed Cache: by LiteSpeed Technologies – 3.6.1
One Click Demo Import: by ProteusThemes – 2.6.1
Smart Slider 3: by Nextend – 3.4.1.14
UPI QR Code Payment for WooCommerce: by Sayan Datta – 1.1.7
PayU Payment Gateway: by PayU SA – 1.3.1
Razorpay for WooCommerce: by Team Razorpay – 2.5.0
WooCommerce: by Automattic – 4.8.0
WPForms Lite: by WPForms – 1.6.4.1

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.7
Facebook for WooCommerce: by Facebook – 2.2.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack by WordPress.com: by Automattic – 9.2.1
Paytm Payment Gateway: by Paytm – 1.0 – Installed version not tested with active version of WooCommerce 4.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #120 - /checkout/
Cart: #119 - /cart/
Checkout: #120 - /checkout/
My account: #121 - /my-account/
Terms and conditions: #94 - /tc/

### Theme ###

Name: Newsup
Version: 2.9.9.44
Author URL: https://themeansar.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Complete: 143
Oldest: 2020-12-10 15:23:23 +0000
Newest: 2021-01-07 08:17:31 +0000

Pending: 2
Oldest: 2021-01-08 01:49:22 +0000
Newest: 2021-01-11 18:08:39 +0000
    Thread Starter voyeger

    (@voyeger)

    5 years, 3 months ago

    page of screenshot of advance as link is bellow

    https://ibb.co/rkwKVG8

    Plugin Support Riaan K.

    (@riaanknoetze)

    5 years, 3 months ago

    Hi there,

    When looking at your status report, I see the following:

    
Shop base: #120 - /checkout/
Cart: #119 - /cart/
Checkout: #120 - /checkout/

    Both the shop page and the checkout page is configured to be the same one – You’ll need those to be different in order for the checkout page to work as expected. To change the page assignment for your shop page, navigate to **WooCommerce > Settings > Products > General > Shop pages > Select – Shop page**

    Thread Starter voyeger

    (@voyeger)

    5 years, 3 months ago

    ok i done that, it work perfectly now but if i logout from my admin, it again not working as previously. please help

    Thread Starter voyeger

    (@voyeger)

    5 years, 3 months ago

    after logout from my admin, it again not working as previously. please help
    ultimately still not working.

    • This reply was modified 5 years, 3 months ago by voyeger.
    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 2 months ago

    Hi @voyeger,

    I went to the site https://voyeger.in/ and added a product to cart and was able to get to the checkout page with no issue. Seems that everything is now working quite okay.

    Let us know if you’re still experiencing issues on your end.

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 2 months ago

    Hi @voyeger,

    We’ve not heard back from you in a while, so I’ll mark this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, feel free to open a new topic.

    Thanks.

    Thread Starter voyeger

    (@voyeger)

    5 years, 2 months ago

    ok ok done , thanks

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘cant checkout’ is closed to new replies.