DIVI error save page

  • Resolved siadak

    (@siadak)


    5 years, 4 months ago

    Hello, I using a DIVI builder and have a problem with your plugin. If wpdatatables is activated when I saving a page have an error:

    “An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts, or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.

    Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.

    Lastly, it is recommended that you temporarily disable all WordPress plugins and browser extensions and try to save again to determine if something is causing a conflict.”

    when I deactivate the plugin everything is ok, so it’s a problem with the plugin, do you have any solution to this? Thank you a lot!

    The page I need help with: [log in to see the link]

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  • Plugin Author wpDataTables

    (@wpdatatables)

    5 years, 4 months ago

    Hi Corey,

    Sorry for the inconvenience,

    Unfortunately, we can not tell more without further investigation on your website.
    This is a public forum, so it is not recommended to share credentials here.

    Please go to our support system on this link and open the Private Pre-purchase ticket where you will provide us temporary wp-admin credentials, the page where you have issues, table id which is on that page, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to a third party.

    Best regards.

Viewing 1 replies (of 1 total)

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