Facebook Shop Not Connecting

  • Resolved eberspacherdirect

    (@eberspacherdirect)


    5 years, 7 months ago

    I’m trying to link my woocommerce shop to my Facebook shop for weeks now but to no avail. I’ve looked up the specific issue (having 2 shops, one with 0 items) and it recommended to delete the manually created shop but I can’t even select it to delete it! Please help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Damianne P (a11n)

    (@drwpcom)

    5 years, 7 months ago

    Hi @eberspacherdirect.

    > I’ve looked up the specific issue (having 2 shops, one with 0 items) and it recommended to delete the manually created shop but I can’t even select it to delete it!

    Please login to your Catalog Manager. The naming convention of the catalog is usually a good giveaway (though they can be renamed!). By default, if the shop was setup from Facebook, it will have the name “Products for <shopname>“, as you can see in this example for my SkyVergian Style shop:

    When done through the plugin, this creates its own catalog with the name “<shopname> – WooCommerce”.Does it help to follow the steps provided in this guide?

    Damianne P (a11n)

    (@drwpcom)

    5 years, 6 months ago

    Hi @eberspacherdirect. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions, please start a new thread.

    Thread Starter eberspacherdirect

    (@eberspacherdirect)

    5 years, 6 months ago

    Hi, this is still ongoing. I tried the solution offered but to no avail and my shop is still not connecting.

    Damianne P (a11n)

    (@drwpcom)

    5 years, 6 months ago

    Hi @eberspacherdirect. Have you been able to delete the manually created shop following this guide?

    Could you please share a screenshot of what you see in your Catalog Manager?

    AJ a11n

    (@amandasjackson)

    5 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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