Facebook for WooCommerce… pixel problem :(

  • Resolved arisusenpai

    (@arisusenpai)


    5 years, 8 months ago

    Hello,

    I made a WooCommerce update 4 days ago, and the extension “Facebook for Woocommerce” tells me to reconnect to Facebook. When I try, there is a error message “Sorry, an error occured”.

    Since this day, my Pixel (used for tracking clients orders on my ads) isn’t working anymore. The sales are not listed in the Pixel anymore.

    Because of that, my ads have bad marks and they are no longer spreading.

    Facebook is telling me to go find help here.

    Please help me. I have a little shop and this is very important for me, just before Christmas….

    Thanks

    Alice

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Damianne P (a11n)

    (@drwpcom)

    5 years, 8 months ago

    Hi @arisusenpai. Can you share a screenshot of the error message with us? I recommend https://snipboard.io/ for easily sharing screenshots.

    Also, please turn on debug logging in Marketing > Facebook and then try to reconnect to Facebook. This will create a debug log accessible in WooCommerce > Status > Logs. Click on the dropdown to View the last Facebook Log and share the contents with us.

    Instead of pasting the log directly here, first paste it to Pastebin or Gist. Then return to this thread and paste the link to that file here.

    AJ a11n

    (@amandasjackson)

    5 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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