critical error on website

  • Resolved wemaxx

    (@wemaxx)


    5 years, 5 months ago

    Hi, I tried updating to the latest version of WordPress (5.6) today, but now I get the message that there was a critical error on my website when trying to access the login page.
    I have already tried renaming the plugins folder as well as enabling the debug mode, but I still can’t access the login page.

    What should I do to fix this problem?

    Thank you in advance,

    Max

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Yui

    (@fierevere)

    永子

    5 years, 5 months ago

    Please check your admin email if you have received details about error happening.
    If you have not received mail – check your server’s PHP error log, search for “Fatal” near the end of file.

    Thread Starter wemaxx

    (@wemaxx)

    5 years, 5 months ago

    Unfortunately, I haven’t received any emails with details about the error.
    And sorry, but how do I access the PHP error log?

    Thread Starter wemaxx

    (@wemaxx)

    5 years, 5 months ago

    Fatal error: require(): Failed opening required ‘/home/vol9_8/epizy.com/epiz_27359638/htdocs/wp-includes/class-wp-application-passwords.php’ (include_path=’.:/usr/share/pear/’) in /home/vol9_8/epizy.com/epiz_27359638/htdocs/wp-settings.php on line 239

    That’s the error I get now when trying to access the login page.

    Olga Gleckler

    (@oglekler)

    5 years, 5 months ago

    Check if you have this file ‘/wp-includes/class-wp-application-passwords.php’ in your installation, if not, try to make a manual update:

    Updating WordPress


    or if you have a backup, just restore your site and try to update again (it can lead to the same result).
    Sometimes it can be a problem with permissions of a user an a server itself under which site is running.
    If you will be able to restore your site, try to check Site Health firstly before doing anything else: ‘Dashboard > Tools > Site Health’

    Thread Starter wemaxx

    (@wemaxx)

    5 years, 5 months ago

    Thank you very much, I’ve made a manual update now and everything works again! Really appreciate your help 🙂

    Ian Dunn

    (@iandunn)

    5 years, 5 months ago

    It sounds like the upgrade may have failed. I’d recommend manually installing 5.6, or manually downgrading to 5.5.

    Your host may provide a tool to do that, but if not please check out the documentation.

Viewing 6 replies - 1 through 6 (of 6 total)

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