Respond to Pro Users Tickets

  • Resolved adashi9

    (@adashi9)


    5 years, 5 months ago

    I am a user of the pro plugin, I have emailed several times and raised a support ticket (#679) in the members area regarding the plugin not generating PDF preview. I would be grateful if a member of support could actually respond to my messages/tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Codemenschen

    (@codemenschen)

    5 years, 5 months ago

    Hi @adashi9

    sorry for late response.

    Can you please check the assigned template to the PDF preview Page? It should be “Gift Voucher Preview” or “Gift Item Preview”.
    If still not working then can you check the permalink structure of your site. It should be “Post Name”.

    Let us know if we can help you further.

    Thread Starter adashi9

    (@adashi9)

    5 years, 5 months ago

    Finally! Thank you. The right template needed to be assigned and now it works.
    My next question is:
    Is there a way to prioritise the order of category listings? As of now the last category created and its gift items appears first in the gift selection panel and we would like to change the order. I can only see option to list pricing in order.
    Many Thanks

    Plugin Author Codemenschen

    (@codemenschen)

    5 years, 5 months ago

    Hi @adashi9

    Glad to know that it’s working now. And sorry but the priority change for Gift Categories, is not possible. But you can change the order of Gift items by name and price from Plugin general settings.

    Let us know if we can further help you.

Viewing 3 replies - 1 through 3 (of 3 total)

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