• I have Facebook for WooCommerce to send my products to my Facebook shop and I added a product as usual, but something odd happened. In the Facebook catalog I have 2 products listed when I should have one for this product. It is a variable product based on size and I have 1 size only on this specific product.

    I have reviewed these in the Facebook shop and see one has a picture and one does not.

    The one WITH the picture shows the Item Group ID FLN002_48471. In all respects it seems good and agrees with the SKU FLN002 main product that has the L size variable with SKU FLN002L.
    Title
    Newsboy in Red Black and White Black Gray Squared Spiral
    Price
    $19.00
    Product Type

    Website Link
    https://creativeheadwear.com/shop/newsboy-caps/newsboy-in-red-black-and-white-black-gray-squared-spiral/?attribute_pa_newsboy-size=newsboy-adult-xl-24-label
    View More Fields shows ID
    3656549921068119

    The one WITHOUT the picture shows the Item Group ID wc_post_id_48471.
    Title
    Newsboy in Red Black and White Black Gray Squared Spiral
    Price
    $0.00
    Product Type

    Website Link
    https://creativeheadwear.com/?post_type=product&p=48471&attribute_pa_newsboy-size=newsboy-adult-xl-24-label
    View More Fields shows ID
    4798918660180779

    The setting on the Facebook section for the WooCommerce product shows:
    panel: Facebook
    Facebook ID: 5340412315972624
    Variant IDs:
    48472: 3656549921068119
    Reset Facebook metadata

    Delete product(s) on Facebook

    I need help on eliminating this extra product listing on the Facebook page.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @beckyrr

    I could not replicate this issue. Have you tried deleting the product from both Facebook and WooCommerce and resync a new product?

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hello @beckyrr

    I have not heard back in over a week so we’ll mark this thread as resolved for now. Please feel free to open a new thread with any additional support questions.

    Best,

Viewing 2 replies - 1 through 2 (of 2 total)

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