Don’t see the secure PayPal browser issue

  • Resolved pikdis

    (@pikdis)


    5 years, 6 months ago

    To replicate,

    Please open a browser tab in incognito/private mode. Then go to the link below. Without doing anything, just click on ‘Pay with PayPal’ button and you will see the issue message pops up and then disappears. You won’t see this if you are already logged into PayPal or even WordPress as admin.

    https://pikdis.com/product/achilles-shockproof-armor-case-for-iphone/

    Others reported this before but they couldn’t really say how to replicate and you guys never fixed it.

    By the way, when you see the issue, try to see browser JavaScript errors. You should see 2 errors, one with PayPal reject.

    My woocommerce status is below:

    
### WordPress Environment ###

WordPress address (URL): https://pikdis.com
Site address (URL): https://pikdis.com
WC Version: 4.7.1
REST API Version: ✔ 4.7.1
WC Blocks Version: ✔ 3.6.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.3
Log Directory Writable: ✔
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 256 MB
PHP Time Limit: 240
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.14-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.7.1
WC Database Prefix: wp_
Total Database Size: 23.92MB
Database Data Size: 17.70MB
Database Index Size: 6.22MB
wp_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cf_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cf_form_entries: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cf_form_entry_values: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.44MB + Index: 1.25MB + Engine InnoDB
wp_postmeta: Data: 8.52MB + Index: 2.91MB + Engine InnoDB
wp_posts: Data: 3.52MB + Index: 0.33MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 494
custom_css: 1
customize_changeset: 49
et_body_layout: 17
et_pb_layout: 8
et_template: 31
et_theme_builder: 3
nav_menu_item: 3
page: 18
post: 25
product: 13
product_variation: 732
revision: 77
shop_order: 4
wplayouts-siteimport: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (14) ###

Akismet Anti-Spam: by Automattic – 4.1.7
Breadcrumb NavXT: by John Havlik – 6.6.0
Caldera Forms: by Caldera Forms – 1.9.2
Smash Balloon Instagram Feed: by Smash Balloon – 2.6.1
Jetpack by WordPress.com: by Automattic – 9.2
LiteSpeed Cache: by LiteSpeed Technologies – 3.5.2
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Shipping & Tax: by Automattic – 1.25.3 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.1.2 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce: by Automattic – 4.7.1
WP Add Custom CSS: by Daniele De Santis – 1.1.6
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.3
Smush: by WPMU DEV – 3.7.3

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #1791 - /shop/
Cart: #1801 - /cart/
Checkout: #1802 - /checkout/
My account: #1803 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi Ecommerce
Version: 1.2.3
Author URL: https://divi.space
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.7.4
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 28
Oldest: 2020-11-15 16:28:37 +0000
Newest: 2020-12-06 09:22:09 +0000
    • This topic was modified 5 years, 6 months ago by pikdis.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hey there!

    Any JS error (such as you are mentioning) means there’s a conflict on your site

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Contributor slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Don’t see the secure PayPal browser issue’ is closed to new replies.

Tags