Media provider object was not suitable error

  • Resolved grimesweb

    (@grimesweb)


    5 years, 5 months ago

    Hi! we added the 2 lines to our nginx file (we host on flywheel) and the podcasts will not play the media file at all. This is the link we followed and added the 2 lines in.

    https://support.castos.com/article/59-podcast-media-will-not-play-anywhere

    This is the error I see in the console which Im guessing is regarding the plugin.

    Uncaught (in promise) DOMException: The media resource indicated by the src attribute or assigned media provider object was not suitable.

    Anything else we can do?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Jonathan Bossenger

    (@psykro)

    5 years, 5 months ago

    Hello @grimesweb

    It looks like you are using Castos Hosting, and there is a problem with the audio file path stored in your WordPress site. In order to support you for Castos specific issues, could I ask you to email our dedicated support channel at hello@castos.com, where we can better help you troubleshoot this issue.

    Regards

    Thread Starter grimesweb

    (@grimesweb)

    5 years, 5 months ago

    @psykro Yes we are using Castos. Thank you for that, I will try them. Appreciate the response!

Viewing 2 replies - 1 through 2 (of 2 total)

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