Rynald0s
(@rynald0s)
Automattic Happiness Engineer
Hi @gamingmonkey!
WooCommerce uses the default mailing feature in WordPress, which relies on the wp_mail() function to process mails — core itself doesn’t do the processing.
If emails are not being sent or received, then it’s likely an issue with the email function on your web server
Please work through the recommended troubleshooting steps here:
https://docs.woocommerce.com/document/email-faq/
Let us know if that helps.
Cheers!
Thanks I’ve been through these steps and nothing seems to work
Hi there,
Would you mind double-checking with the WP Mail Logging Pluigin to see if the emails are actually being sent?
Once installed:
- Generate a test order
- Go to your admin dashboard > WP Mail Log/li>
- Check that your test order generated an email, and if there are any sending errors reported/li>
- After a successful send, you should see data in the log
If the email was actually sent I would recommend you sign up for an account with a dedicated SMTP provider that will send the email for you. This should be more reliable than your own server’s mail-sending function.
Cheers!
Hi @gamingmonkey. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.
