Subscription Plugin Blank

  • Resolved waypointbrian

    (@waypointbrian)


    5 years, 6 months ago

    The Subscription popup displays without placeholder text in the text box or any text on the button. Have updated the plugin, tried deleting and reinstalling, making a new popup the subscription popups always display the same with no text.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @waypointbrian ,

    Thanks for getting in touch and reporting a problem.
    In case you have reinstalled the plugin, can we ask you to try to clear the cache or check the popup via incognito mode?

    Also, it can be a result of the conflict between the plugins.
    Can we ask you to deactivate the plugins and by activating them one by one figure out which plugin causes the conflict?

    Please, give it a try and let us know about the results.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @waypointbrian ,

    How are you today?
    Just wondering whether you saw our previous message and have tried the steps mentioned below?
    Please, let us know if you still need help with this issue.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 6 months ago

    Dear @waypointbrian ,

    We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)

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