ultimatemember_account doesn’t update all user fields

Resolved vforte
(@vforte)

5 years, 6 months ago
Hi,
I have a registration form that contains many fields (gender, weight, height, ..) that must be filled by any new user, and I want the user to be able to change these values if he wants.

Ultimate Member should have two places where allows users to change theirs profile’s details:
1) the “User page” where my users are currently able to change these values;
2) the “Account page” where my users are NOT able to update theirs profiles (despite it is shown a success message)

In my website I have:
1) a Profile form built with UM with all the user characteristics
2) two different pages (User and Account) where the customer can access to the his profile’s details: these pages are already properly configured in Ultimate Member > Settings > Pages.

In the User page I have the shortcode related to the Profile form built with UM (i.e., [ultimatemember form_id="xxxxx"]), and it works as expected.
In the Account page I have the shortcode [ultimatemember_account] and it, as I said, doesn’t work correctly.

Also, the information shown in the two pages are not the same: fields like name, surname, birth date and gender are shown in english the Account page, but my Profile and Registration forms only contains fields with italian labels (in the User page the details are shown in italian).

Could you please help me to solve the problem?

Thanks in advance
- This topic was modified 5 years, 6 months ago by vforte.
- This topic was modified 5 years, 6 months ago by vforte.
The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Contributor Champ Camba
(@champsupertramp)

5 years, 6 months ago

Hi @vforte

Have you tried checking this doc for translating the plugin?
https://docs.ultimatemember.com/article/1449-how-to-translate-plugin

Regards,

Thread Starter vforte
(@vforte)

5 years, 6 months ago

Hi @champsupertramp,
thank for your answer, but this does not solve my problem.

The problem is that the user can’t updates his profile from the Account page.

Plugin Contributor Champ Camba
(@champsupertramp)

5 years, 6 months ago

Hi @vforte

Could you please provide a video clip so we can see the issue clearly?

Regards,

Thread Starter vforte
(@vforte)

5 years, 6 months ago

Hi @champsupertramp ,

here you can find two screenshots (before and after the update action): https://ibb.co/TvKM46X

I’m going to explain you the use case.

I’m in the Account page: here there are shown all the user’s fields (this should be the Profile form that I built with UM).
In the first screenshot (on the left) I changed the highlighted option from “Aumentare Massa Muscolare” to “Perdere Massa Grassa” and I pressed on the “Update Account” button.
In the second screenshot (on the right), a successful popup is shown, but the option that I changed was not saved.

The same operation works fine from the User page.

Was I clear enough?
Thread Starter vforte
(@vforte)

5 years, 6 months ago
Hi @champsupertramp,
I remembered that some months ago I have implemented a solution for adding custom fields in the Account page; I followed this thread https://gist.github.com/champsupertramp/c1f6d83406e9e0425e9e98aaa36fed7d.

There are at least three problems about the proposed solution:
1. If I’ll change the Profile form from UM > Forms I’ll have to change that code
2. Some of the variables (i.e., first_name, last_name, birth_date and gender) defined in the Profile form does not match with that definition, in terms of label, required property and other constraints (e.g., validation pattern)
3. The radio button shown in the Account page has different values respect the ones defined in the Profile form; in other words, when I try to update the user profile, the values saved into the user’s metadata are the index of the radio button and not the expected ones (defined in the Profile form)
I also tried to implement your code found here https://www.champ.ninja/2020/05/add-a-custom-account-tab-with-profile-form-fields/, but an error occurs when I initiates the class UM_Custom_Account_Tabs; I’m using PHP 7.2.

I hope this information can help to clarify the situation.

Thank you for your time.
Plugin Contributor Champ Camba
(@champsupertramp)

5 years, 6 months ago

Hi @vforte

It works fine on my end.

What error do you see with the class UM_Custom_Account_Tabs? I’ve updated the code in the tutorial post.

Regards,
Thread Starter vforte
(@vforte)

5 years, 6 months ago
Hi @champsupertramp,

below the error raised:
```
[19-Nov-2020 21:05:16 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function UM() in /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()'d code:233
Stack trace:
#0 /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()'d code(357): UM_Custom_Account_Tabs->__construct()
#1 /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103): eval()
#2 /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(114): spacexchimp_p001_exec()
#3 /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/my-custom-functions.php(102): require_once('/home/k_dummy_account/...')
#4 /home/k_dummy_account/public_html/wp-settings.php(377): include_once('/home/k_dummy_account/...')
#5 /home/k_dummy_account/public_html/wp-config.php(96): require_once('/home/k_dummy_account/...')
#6 /home/k_dummy_account/public_html/wp-load.php(37): require_once('/home/k_dummy_account/...')
#7 /home/k_dummy_account/public_html/wp-blog-header.php(13): require_once('/home/k in /home/k_dummy_account/public_html/wp-content/plugins/my-custom-functions/inc/php/functional.php(103) : eval()'d code on line 233
```
The only thing that I changed in your code is the form_id.
Plugin Contributor Champ Camba
(@champsupertramp)

5 years, 6 months ago

Hi @vforte

It looks like you’re using an old version of UM. Could you please confirm what version of UM you’re using on your site?

Regards,

Thread Starter vforte
(@vforte)

5 years, 6 months ago

Hi @champsupertramp,
I’m using the version 2.1.12: It should be the last one.
Thread Starter vforte
(@vforte)

5 years, 6 months ago
Hi @champsupertramp,
the last error shown should be an error related to the “My Custom Functions” plugin, in fact I put your code directly in my theme’s function.php file and it worked quite fine.

There are two strange things:
1. In a case, after I saved the profile, the option I selected (Radio) will be cleared: https://ibb.co/5FsXw8p
  It happens just with the highlighted option; the other options work fine. Could be the ‘+’ character in the value that determines this unwanted behavior?
2. I registered a webhook on User Update, but When I press on the Save button, the webhook is not triggered, why? It is triggered just if I press on the button in the Account page and I would like to have the same behaviour on the User page.
Thread Starter vforte
(@vforte)

5 years, 6 months ago
Hi @champsupertramp,
there was a space at the end of the last value and it caused the error shown on the last screenshot.

Is there a way to rename the submit button of the Account page?

Thanks.
- This reply was modified 5 years, 6 months ago by vforte.
Plugin Contributor Champ Camba
(@champsupertramp)

5 years, 6 months ago

Hi @vforte

You can change specific English text with the steps in the link:
https://docs.ultimatemember.com/article/1578-change-english-text-in-forms

Regards,

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘ultimatemember_account doesn’t update all user fields’ is closed to new replies.

Tags