Filter displays only one category

  • Resolved alcik

    (@alcik)


    5 years, 5 months ago

    Hey,
    I got a problem with setting up the filters.
    There is an issue with filters that are visible on EXCAVATOR ATTACHEMENTS page.
    While on this page I try to filter the Adapter, which is an attribute, it says that ‘OQ70-55’ has 22 items. When I press it, it only displays one category ‘BUCKETS See all (1)’ title and one product underneath that. Then when I press on that it brings be to Bucket category showing ‘SKELETON BUCKETS See all (1)’ and one product underneath that. When I press on that I get 3 products that are “OQ70-55′ in the category SKELETON BUCKETS.

    Category setup is as follows:
    -EXCAVATOR ATTACHEMENTS
    –Buckets
    —Skeleton Buckets (3 Products with OQ70-55 adapter attribute)
    —DIGGING BUCKETS (6 Products with OQ70-55 adapter attribute)
    —DITCH CLEANING BUCKETS (0 Products with OQ70-55 adapter attribute)
    —HYDR. DITCH CLEANING BUCKETS (3 Products with OQ70-55 adapter attribute)
    —CABLE BUCKETS (0 Products with OQ70-55 adapter attribute)
    —HYDRAULIC DIGGING BUCKETS
    —ROCK SPOONS (1 Products with OQ70-55 adapter attribute)
    —TRAPEZOIDAL BUCKETS (0 Products with OQ70-55 adapter attribute)
    —UNIVERSAL BUCKETS (0 Products with OQ70-55 adapter attribute)
    —Andere (0 Products with OQ70-55 adapter attribute)
    –Other category
    –Other category
    –Other category

    This is just a list to show that there are OQ70-55 adapters in more categories than just Skeleton.
    So, I need help to understand:
    Why when I’m in EXCAVATOR ATTACHEMENTS and filter Adapters for OQ70-55 I only get one category?
    Why are, for example, DIGGING BUCKETS not displayed in results?

    I checked all settings. Experimented with different options. Checked all products. All attributes and other settings are same on all of them. The only difference would be category.

    I have 3 product that are in Skeleton Buckets that display properly. If found a product that has OQ70-55 attribute and is in Digging Bucket. I changed its category to Skeleton Category and it displayed. The plugin seems to display results from only one category in this case. If I filter Adapter for cw10 it displays many categories and filters.

    I tried to describe the issue with as much detail as possible. I can produce screenshots if it could help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author RazyRx

    (@razyrx)

    5 years, 5 months ago

    Hello,

    Plugin filter products that is displayed on the page.
    If you open category page, then plugin will filter only products from this category.
    You can set option “Values count and output” to “Filters are considered while counting attribute values. Empty values are removed server side”, then filters will display correct products cout for each page and remove values without products.

    Regards,
    Oleg

    Thread Starter alcik

    (@alcik)

    5 years, 5 months ago

    Hey Oleg,

    Setting this option as you suggested made no difference to the issue.
    Here is a screenshot of that setting page:

    View post on imgur.com

    Here is a screenshot of the Adapter filter setting page:

    View post on imgur.com

    When I filter for CW10 I get results from many categories. Buckets shows that there is 42 results within this category:

    View post on imgur.com

    When I filter OQ70-55 I get results from only one category. Buckets shows that tere is 1 result within this cateogry:

    View post on imgur.com


    Where in fact there should be more categories and more products.

    What do you think?
    Thanks for the reply 🙂

    Plugin Author RazyRx

    (@razyrx)

    5 years, 5 months ago

    Hello,

    Is provided page changed with help of some page builder or is it some custom page?
    Please try to clear all the caches on your site. Also purge cache on plugin settings -> Advanced tab.

    Regards,
    Oleg

    Thread Starter alcik

    (@alcik)

    5 years, 5 months ago

    Hey Oleg,
    the issue was with the attribute slugs. ‘OQ70-55’ was taken as two separate adapters: ‘OQ70′ and ’55’.
    It displayed products with them adapters.
    I changed slugs from OQ70-55 to OQ70_55 and everything works.
    Thanks for help!

Viewing 4 replies - 1 through 4 (of 4 total)

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