Orders automatically change to Processing

  • Resolved cimita

    (@cimita)


    5 years, 5 months ago

    Hi,

    Could you please advise on why new orders are changing automatically to ‘Processing’? They are skipping the initial status.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • 3 Sons Development

    (@3sonsdevelopment)

    5 years, 5 months ago

    Hi @cimita,

    The payment gateway typically controls setting order statuses. “Processing” generally means that an order has been paid for and is ready to be shipped. One exception to this is the Cash on Delivery (COD) gateway. Since it is shipped before the order is paid for, it goes to processing before payment.

    This document can explain how order statuses typically work.

    https://docs.woocommerce.com/document/managing-orders/#section-21

    What payment gateway are you using on the site? Are these orders already paid for?

    Let us know and we’ll go from there.

    Thanks!

    Thread Starter cimita

    (@cimita)

    5 years, 5 months ago

    Hi Three Sons

    Thank you for your help and for the link, happily the issue has been solved. I don’t exactly know what has been done though as this time it was someone else that fixed it.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)

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