• Resolved ines1204

    (@ines1204)


    Hello everyone again I would like to ask for your help, but the checkout of my website is the check and with that my clients of my stie are unable to make purchases online I would like to ask your help to relate problems anyone who contacts me help on this forum the link is this and it is not giving the link of my site is this and it is not giving and I have lots of complaints from my customers that I am supplying my products I thank you because it is important if you could help me i would be very grateful with the best regards
    This link Is https://frescoscompaladar.com/cart/
    My shopping is not working Thanks

    • This topic was modified 5 years, 5 months ago by ines1204.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Getting a bit more information here would help us out. First, can you send some screenshots of the issues you’re seeing? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Next, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

    Looking forward to hearing from you!

    Ross

    Thread Starter ines1204

    (@ines1204)

    STATUS:

    WordPress environment
    WordPress address (URL): https://frescoscompaladar.com
    Site address (URL): https://frescoscompaladar.com
    WooCommerce version: 4.7.0
    WooCommerce REST API package: 4.7.0 /home3/qyublrmy/public_html/wp-content/plugins/woocommerce/includes
    WooCommerce Blocks package: 3.8.0 /home3/qyublrmy/public_html/wp-content/plugins/woo-gutenberg-products-block/
    Action Scheduler package: 3.1.6 /home3/qyublrmy/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
    WooCommerce Admin package: 1.6.3 /home3/qyublrmy/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Log directory writable: /home3/qyublrmy/public_html/wp-content/uploads/wc-logs/
    WordPress version: 5.5.3
    WordPress multisite: –
    WordPress memory limit: 256 MB
    WordPress debug mode: –
    WordPress cron:
    Language: en_US
    External object cache: –
    Server environment
    Server info: Apache
    PHP version: 7.3.24
    PHP post max size: 260 MB
    PHP time limit: 30
    PHP max input vars: 1000
    cURL version: 7.73.0, OpenSSL/1.1.1h
    SUHOSIN installed: –
    MySQL version: 5.7.23-23
    Max upload size: 256 MB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
    Database
    WooCommerce database version: 4.7.0
    Database prefix Q1w_
    Total Database Size 5.86MB
    Database Data Size 4.35MB
    Database Index Size 1.51MB
    Q1w_woocommerce_sessions Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Q1w_woocommerce_order_items Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_woocommerce_order_itemmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Q1w_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Q1w_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Q1w_woocommerce_payment_tokens Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_woocommerce_payment_tokenmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_woocommerce_log Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_actionscheduler_actions Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    Q1w_actionscheduler_claims Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_actionscheduler_groups Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_actionscheduler_logs Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_commentmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_comments Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    Q1w_links Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_options Data: 3.05MB + Index: 0.06MB + Engine InnoDB
    Q1w_postmeta Data: 0.36MB + Index: 0.14MB + Engine InnoDB
    Q1w_posts Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    Q1w_termmeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_terms Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_term_relationships Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_term_taxonomy Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_usermeta Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_users Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    Q1w_wc_admin_notes Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Q1w_wc_admin_note_actions Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_wc_category_lookup Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Q1w_wc_customer_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_wc_download_log Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_wc_order_coupon_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_wc_order_product_lookup Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Q1w_wc_order_stats Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    Q1w_wc_order_tax_lookup Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Q1w_wc_product_meta_lookup Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    Q1w_wc_reserved_stock Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Q1w_wc_tax_rate_classes Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_wc_webhooks Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Q1w_wpforms_tasks_meta Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Post Type Counts
    attachment 78
    cartflows_flow 2
    cartflows_step 2
    elementor_library 1
    ml-slide 4
    ml-slider 2
    nav_menu_item 13
    page 16
    post 2
    product 34
    revision 74
    wp_block 1
    wpforms 1
    wpsc_cart_orders 1
    Security
    Secure connection (HTTPS):
    Hide errors from visitors
    Active plugins (15)
    Bluehost by Bluehost – 2.3.3
    Elementor by Elementor.com – 3.0.13
    ElementsKit Lite by Wpmet – 2.0.9.1
    Google Analytics for WordPress by MonsterInsights by MonsterInsights – 7.13.0
    Jetpack by WordPress.com by Automattic – 9.1
    MetaSlider by MetaSlider – 3.19.0
    OptinMonster API by OptinMonster Team – 1.9.18 – Installed version not tested with active version of WooCommerce 4.7.0
    Profile Builder by Cozmoslabs – 3.3.1
    Checkout Field Editor for WooCommerce by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Combo Offers by WooExtend – 2.1.2 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce Blocks by Automattic – 3.8.0
    Direct Checkout for WooCommerce by QuadLayers – 2.4.2 – Installed version not tested with active version of WooCommerce 4.7.0
    WooCommerce by Automattic – 4.7.0
    WP Simple Paypal Shopping cart by Tips and Tricks HQ, Ruhul Amin, mra13 – 4.5.2
    WPForms Lite by WPForms – 1.6.3.1
    Inactive plugins (11)
    Akismet Anti-Spam by Automattic – 4.1.7
    Amelia by TMS – 1.0.22
    CartFlows by CartFlows Inc – 1.5.22 – Installed version not tested with active version of WooCommerce 4.7.0
    Claudio Sanches – PagSeguro for WooCommerce by Claudio Sanches – 2.14.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Ecwid Ecommerce Shopping Cart by Ecwid Ecommerce – 6.10.7
    Hello Dolly by Matt Mullenweg – 1.7.2
    Jilt for WooCommerce by Jilt – 1.7.9 – Installed version not tested with active version of WooCommerce 4.7.0
    Really Simple SSL by Really Simple Plugins – 3.3.5
    Styler for WPForms by Sushil Kumar – 2.0
    UpdraftPlus – Backup/Restore by UpdraftPlus.Com, DavidAnderson – 1.16.34
    WooCommerce PayPal Checkout Gateway by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.7.0
    Dropin Plugins (2)
    db-error.php db-error.php
    maintenance.php maintenance.php
    Must Use Plugins (2)
    Endurance Page Cache by Mike Hansen – 2.0.4
    SSO by Garth Mortensen, Mike Hansen – 0.3
    Settings
    API enabled: –
    Force SSL: –
    Currency EUR (€)
    Currency position left
    Thousand separator ,
    Decimal separator ,
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable), wooco (wooco)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Connected to WooCommerce.com: –
    WooCommerce pages
    Shop base: #15 – /shop/
    Cart: #333 – /cart/
    Checkout: Page does not contain the shortcode.
    My account: Page does not contain the shortcode.
    Terms and conditions: Page not set
    Theme
    Name: eStore
    Version: 1.5.1
    Author URL: https://www.themegrill.com
    Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce support:
    Templates
    Overrides estore/woocommerce/archive-product.php,
    estore/woocommerce/cart/cart-totals.php,
    estore/woocommerce/cart/cross-sells.php,
    estore/woocommerce/checkout/form-billing.php,
    estore/woocommerce/checkout/form-checkout.php,
    estore/woocommerce/checkout/form-login.php,
    estore/woocommerce/content-product.php,
    estore/woocommerce/content-single-product.php,
    estore/woocommerce/global/wrapper-end.php,
    estore/woocommerce/global/wrapper-start.php,
    estore/woocommerce/loop/add-to-cart.php,
    estore/woocommerce/loop/price.php,
    estore/woocommerce/loop/rating.php,
    estore/woocommerce/single-product/price.php,
    estore/woocommerce/single-product/related.php,
    estore/woocommerce/single-product.php
    Action Scheduler
    Version: 3.1.6
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 69 2020-10-16 15:23:15 +0000 2020-11-15 20:46:52 +0000
    Pending 4 -0001-11-30 00:00:00 +0000 2020-11-20 15:22:14 +0000

    Thread Starter ines1204

    (@ines1204)

    Hi,

    I have already sent the status but I can’t send a print even with your suggestion. But he sent the link to the correct page https://frescoscompaladar.com/checkout/.Basically when he tried to finalize my purchase he is not going to display the products I have in the cart or allow me for example by name, address or payment method . I hope now I have been more explicit. Thanks!

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    I’m not sure I’m understanding, to be perfectly honest. These things are hard to describe, that’s for sure! If you feel more comfortable, please use Google Translate and explain the issue in detail in your native language, then paste the English translation here.

    Looking forward to hearing from you!

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 5 replies - 1 through 5 (of 5 total)

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