Hey @jamiekeevy1
It looks like this may be caused due to a theme conflict (or possibly a third-party plugin). I’d recommend the conflict-testing steps here to isolate the source of the issue: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:
– Temporarily switch your theme back to a default theme, such as Storefront.
– Disable all plugins except for WooCommerce.
– Clear your browser cache, and the cache on your site if you have one there.
– Test to see if the issue has been resolved.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing it.
@senff Thank you I have tried that to no avail, is there something else it could be?
@jamiekeevy1
Do you mean that the thumbnail is still small, when you use a default theme and all the plugins (except WooCommerce) are deactivated?
@senff sorry I see now it was the theme, I want the same theme is there a way I can fix it?
Hey @jamiekeevy1
It’s best to reach out to your theme’s support team for that. Themes are best supported by their own resp. developers (and more importantly, I’d rather not give you any incorrect information).
It looks like that theme’s info and support page can be found here:
https://athemeart.com/support/
@senff Thank you so much I really do appreciate it
