Commission is not deducted

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author MultiVendorX

    (@wcmp)

    5 years, 6 months ago

    Hello fabioantonucci,

    Thank you for reaching out to us.

    Your answers are inline.

    1- Attached print of the configuration screen: https://motorradexperience.com.br/comunidade/wp-content/uploads/2020/10/config1.pdf;

    >> May I request you to check your commission settings once again as I can see no Revenue sharing mode is selected as you can see here (https://prnt.sc/vamfkm).
    You can also refer to our knowledge base document (https://wc-marketplace.com/knowledgebase/commision/) which might help you further.

    2- What does Enable Asynchronous Mode mean, should it be enabled?

    >> In asynchronous flows and operations, the transaction may first return a status of Pending before returning a final status indicating the success or failure of the transaction request.
    Yes you have to enable it.
    You can also refer to our knowledge base document (https://wc-marketplace.com/knowledgebase/payment/#nav-5) which might help you further.

    3- When a request occurs, is the commission deduction conditional on an action by the administrator or seller?

    >> Admin can pay commission to his vendors using all the gateways that are supported by WCMp (Paypal Masspay, Paypal payout, Stripe connect, Mangopay connect) and depending on the disbursal scheduled the vendor will get his commission.
    Could you please help me by providing some more details about your query so that we can help you accordingly.

    Kindly let us know if you need any further assistance.

    Thread Starter fabioantonucci

    (@fabioantonucci)

    5 years, 5 months ago

    Hello, thanks for the return.

    Can you help me with the questions below:

    1- I was able to deduct it as commissions, however the payment is not sent to the supplier when trying to pay the seller for this error ”
    Payment failed “: http://prntscr.com/vpe166.

    2- Review the paypal settings and apparently everything is correct, including the payment settings of the seller who also has a paypal account.

    3- When checking in the forum, some people talk about a log report to investigate the error, but I can’t find these logs. Where do I find this report?
    * To participate in the forum, do I need to be subscribing to any product? because I opened a topic over there and the message disappeared.

    4- Another question is about the seller’s panel. If the transfer of the commission is not foreseen in the automatic in the admin, the seller does not request / can request the commission through his panel, is that it?
    Anyway, even when the administrator has the settings for the administrator for manual requests, it still gives this error: http://prntscr.com/vpe3c4

    Please can you help me again

    Can you please help me?

    abhirup23

    (@abhirup23)

    5 years, 5 months ago

    Hi,
    Our replies are inline,
    1- I was able to deduct it as commissions, however the payment is not sent to the supplier when trying to pay the seller for this error ”
    Payment failed “: http://prntscr.com/vpe166.

    2- Review the paypal settings and apparently everything is correct, including the payment settings of the seller who also has a paypal account.

    3- When checking in the forum, some people talk about a log report to investigate the error, but I can’t find these logs. Where do I find this report?

    >> Can you please check the log of our plugin and see what error message you will see there. Please share the error message with us, so we can check.
    — check the plugin folder “dc-woocommerce-multi-vendor” under “Plugin” folder.

    In this folder dc-woocommerce-multi-vendor, you will see another folder called “Log”. There you can see the error message.
    — To check the paypal log
    wp-content/uploads/wc-logs/paypal-2020-11-25-11c649740498618f1a87b5f0bd210d04.log

    * To participate in the forum, do I need to be subscribing to any product? because I opened a topic over there and the message disappeared.

    >> Everyone can participate in the WCMp forum.

    4- Another question is about the seller’s panel. If the transfer of the commission is not foreseen in the automatic in the admin, the seller does not request / can request the commission through his panel, is that it?
    Anyway, even when the administrator has the settings for the administrator for manual requests, it still gives this error: http://prntscr.com/vpe3c4

    >> It’s working fine on our end. Check out the video – https://www.loom.com/share/c2be2ea1d8184c00808d5b72a5450bee
    If you facing the same issue please deactivate all plugins except Woocommerce and WCMp and check the flow.

    Regards,

    Thread Starter fabioantonucci

    (@fabioantonucci)

    5 years, 5 months ago

    Hello budy, how are you!?
    I did a new simulation to send you the most current error logs. Attached link for download: https://we.tl/t-yv7Lldgeav .

    Thank you and I look forward to another return.

    abhirup23

    (@abhirup23)

    5 years, 5 months ago

    Hi,
    The attached file is expired.
    kindly check the image – https://prnt.sc/vyzgtp;

    regards,

    Thread Starter fabioantonucci

    (@fabioantonucci)

    5 years, 5 months ago

    Hello, follow the log files again:

    https://www.icloud.com/iclouddrive/0182vgBUqHqTqAW04sovO1Pcg#log-wc-market-place

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Commission is not deducted’ is closed to new replies.