Tamil Text not showing in Woocommerce Mail
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i am using the tamiltext for my woocommerce products
when customer placing the order tamil text displayed in woocommerce admin order
but in mail it shows blank, product name not displayed
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Are you using product name in Tamil or? Sharing a snapshot would help to further look into this issue.
Cheers 🍻
Hi there,
@nazreenexe is spot on: Can you share a screenshot of your email? Also, can you share a copy of your status report as found under **WooCommerce > Status**?
mail screenshot : https://ibb.co/n3hpTKF
order screenshot : https://ibb.co/W5357c7
status report
### WordPress Environment ### WordPress address (URL): http://www.tamilbooks.co Site address (URL): http://www.tamilbooks.co WC Version: 3.7.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: ❌ 5.2.7 - There is a newer version of WordPress available (5.5.1) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 10 GB PHP Time Limit: 3000 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.44 SUHOSIN Installed: – MySQL Version: 5.7.29 Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.7.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 6.96MB Database Data Size: 5.47MB Database Index Size: 1.49MB wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gwpm_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gwpm_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_layerslider: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 1.44MB + Index: 0.05MB + Engine InnoDB wp_postmeta: Data: 1.52MB + Index: 0.31MB + Engine InnoDB wp_posts: Data: 1.52MB + Index: 0.09MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (8) ### Redux Framework: by Team Redux – 3.6.15 LayerSlider WP: by Kreatura Media – 6.5.8 Classic Editor: by WordPress Contributors – 1.5 Contact Form 7: by Takayuki Miyoshi – 5.1.6 FinancePro Core: by RadiusTheme – 1.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5 RT Framework: by Radius Theme – 1.4 WooCommerce: by Automattic – 3.7.1 ### Inactive Plugins (0) ### ### Settings ### API Enabled: ✔ Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #2201 - /shop/ Cart: #2202 - /cart/ Checkout: #2203 - /checkout/ My account: #2204 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: tamilbooks Version: 1.1 Author URL: https://tamilbooks.in/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: books/woocommerce/cart/cross-sells.php /woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1 books/woocommerce/single-product/related.php books/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 1 Oldest: 2020-10-26 02:53:58 +0000 Newest: 2020-10-26 02:53:58 +0000 Pending: 0 Oldest: – Newest: – Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Hi there,
In most cases, this kind of issue can occur if there is a conflict with a plugin altering the order and priority of scripts being run. Please note that the theme can be involved too.
I haven’t been able to replicate the issue on a fresh install, so I suspect the problem may be related to a compatibility conflict with one of your active plugins or theme.
To test if this is the case, can you perform the below steps:
1. Make sure all of your plugins are updated to their latest versions and see if the problem still persists.
2. Install and activate the [Health Check & Troubleshooting](https://en-au.wordpress.org/plugins/health-check/) plugin. This plugin allows you to troubleshoot your website without affecting any customers that may be browsing your website.
3. Go toTools > Health Check > Troubleshooting tab > Enable troubleshooting mode.
4. When the page refreshes, at the top of the page, click on the toggle arrow beside `Available Themes and make sure a default WordPress theme is activated. (Such as TwentyNineteen or [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038)).
5. Go toPlugins. You'll see all plugins have been deactivated. Please activate onlyWooCommerce` core and the addon(s) you want to test.
6. If step 5 fixes the issue, reactivate each plugin one at a time, and then see if the issue pops up again. This will tell us which plugin is conflicting.
7. You can then clickDisable Troubleshooting Modeat the top of the website to return back to normal.Alternatively, you can choose to do this manually as per the following docs:
– https://docs.woocommerce.com/document/how-to-test-for-conflicts/
With the above test, we’ll be able to know if the problem is related to a compatibility conflict (as we’re not able to replicate it on a fresh install) and to get more information of any possible errors that are generated during this process.
If you don’t want to perform the above steps on your live site, you can clone your site to a staging environment, where you can test without affecting your users. If your host doesn’t provide staging facilities, a simple way to do it is using the free WP Staging plugin:
– https://wordpress.org/plugins/wp-staging/
Please let us know how you go with it and if you have any further information to share with us. We will be happy to help.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
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