Download still not working

  • muenger

    (@muenger)


    5 years, 6 months ago

    On the indicated page, the download of linked files stopped working (Apache message: “Forbidden – You don’t have permission to access to this document on this server.” The problem was not solved with most recent update (7.1.6).

    It does not seem to be a (Wordfence) Firewall issue… (occurs also when this and all other plugins except Zotpress are deactivated). Thanks for your help.

    The page I need help with: [log in to see the link]

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  • Mark

    (@codeispoetry)

    5 years, 6 months ago

    When did it still work?

    This is a low-level message, and not something ZotPress has control over. I haven’t seen it in any of my >5 ZotPress installations. Could it be that something changed in your server settings (on the provider/hosting side), or in your security settings outside of WordPress (e.g. your .htaccess file), or on the Zotero side (e.g. your permissions)?

    Thread Starter muenger

    (@muenger)

    5 years, 6 months ago

    @codeispoetry: Thanks! I indeed applied severals security measurements via Plesk and unfortunately a few cannot be reverted, so I am somewhat lost where to find the cause of the error. — I installed Zotero with the same security measurements with an other WP-installation on the same server and there everything works smoothly. I checked the permissions and they should be ok. I also changed the default database table prefix, which could be the cause. I fear I need to completely re-install my site, if I do not find the error in due time…

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