Close Button cutted out on iPhones

  • Resolved lpaweb

    (@lpaweb)


    5 years, 7 months ago

    Hello there,

    I’ve been using your plugin, but the close button doesn’t appear (just a small portion of it) when i see the pop up on the iPhone. It doesn’t matter the browser, it happens on safari, chrome and firefox.

    When i’m using an android device it shows correctly.

    How can i solve this issue?

    Thank you in advance,
    Miguel

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @lpaweb ,

    Thanks for getting in touch and reporting a problem!
    Please, make sure to have the latest version of the plugin, which is 3.69.3

    In case you do and still face the issue, please, let us know about that.

    Thread Starter lpaweb

    (@lpaweb)

    5 years, 7 months ago

    Hello again,

    I’ve the latest version of the plugin and the problem persists.

    Thank you

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @lpaweb ,

    Thanks for getting back to us.
    Can we have the website link to check the popup live?

    Will be looking forward to hearing from you soon.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @lpaweb ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Thread Starter lpaweb

    (@lpaweb)

    5 years, 7 months ago

    Hello there,

    The page where you can see the banner is https://www.dashiofficial.com but i had to move the button inside the container because it was cutted out when it was with default settings top: -18px and right: -18px .

    Thank you,
    Miguel

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @lpaweb ,

    Thanks for sending over the link.

    We weren’t able to find any of our popups on the page. Is it possible you disabled it?

    Looking forward to hearing back from you.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @lpaweb ,

    This is to make sure you noticed our previous reply.

    Please, let us know if any further assistance is needed.

    Thread Starter lpaweb

    (@lpaweb)

    5 years, 7 months ago

    Hi,

    I had to remove the pop up because the campaign we were announcing on it ended.
    Meanwhile i will create a test server with a branch of the website where you can see the error.

    Thank you,
    Miguel

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Hey @lpaweb ,

    Thanks for letting us know, Miguel.

    You can create it, send the link for us to check.

Viewing 9 replies - 1 through 9 (of 9 total)

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