Registeration notifications not being sent

  • ajcrm125

    (@ajcrm125)


    5 years, 7 months ago

    Hi,
    We are using QEM for our Sunday church service registrations and have noticed recently that not all emails are being sent to the church’s email address when people register. We have the proper email address setup on the registration settings and this feature was working previously but now it seems to be hit or miss. We get notified of some people’s registrations but not others.
    Anything we can check on our end?
    Thanks!
    -Adam

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • fullworks

    (@fullworks)

    5 years, 7 months ago

    Email delivery is a tricky subject and required detail investigation.

    First can I check if you are using the WP Mail setting or the now deprecated ‘SMTP’ mail setting? ( Settings>Event Manager>Registration – Notifications )

    Second: is there any pattern? e.g. is it all emails that are from @yahoo email address an d@outlook email address etc?

    Have you moved server and not set up your SPF settings correctly?

    Are you using a shared host that gets a bad IP reputation?

    There are several tools that can help, but WordPress rules don’t allow me to link to third party sites

    but have a look at mxtoolbox dot com and mail-tester dot com as tools that I would be using if I were undertaking a paid investigation

Viewing 1 replies (of 1 total)

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