No pop-ups afert updates

  • Resolved yitbc

    (@yitbc)


    5 years, 7 months ago

    Have updated both WP to vers. 5.5.1 & pop-up builder extension to vers. 3.69.3
    Pop-ups are no longer working/showing up on website

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @yitbc ,

    Thanks for getting back to us and reporting a problem.

    We have noticed that there is some kind of JS error on the website:

    https://prnt.sc/v2z39r

    It can prevent the popup from appearing on the website.
    Please, try to fix that and let us know about the results.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @yitbc ,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Thread Starter yitbc

    (@yitbc)

    5 years, 7 months ago

    Thanks @sygnoossupport for following up.

    It looks as though the pop-up rules broke after the updates. After deleting & re-adding the rules all working okay again.

    Sygnoos Support

    (@sygnoossupport)

    5 years, 7 months ago

    Dear @yitbc ,

    Thanks for getting back to us.
    We are happy the issue is solved now.
    Please, don’t hesitate to open a new support thread in case you will need any help since we are marking this one as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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