Hi there,
Which sales report are you comparing Google Analytics’ sales with?
From Google Analytics’s sales performance transaction, do you see what is not being captured?
Link to image: https://d.pr/i/ae9fcE
Plugin Support
John Coy a11n
(@johndcoy)
Automattic Happiness Engineer
Hi @kenteush29
Also, in order for Google Analytics to track purchases on your site, including data like revenue, tax, refunds, and shipping, it requires a payment gateway that redirects to the thank you/order received page after payment.
Test using Stripe, PayPal powered by Braintree, PayPal Express Checkout,or Square.
Also, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Google Analytics to see if this resolves the problem.
If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.
Here is a link that better outlines that process:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
We haven’t heard back from you in a week so if you still have issues after taking these steps, please submit a support request at WooCommerce.com so we can obtain more information about the site’s environment.
