Problems with Facebook Pixel not Tracking Add to Cart
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I am getting the following error from Facebook:
Issue: Server Sending Invalid Match Key Parameters for AddToCart Event
Your server is sending an invalid parameters value for your AddToCart event. This may be because there was an error in the parameter value.
This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.The page I need help with: [log in to see the link]
Viewing 8 replies - 1 through 8 (of 8 total)
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Additionally, when I try to login into ‘Manage Connections” I get:
This content isn’t available at the moment
When this happens, it’s usually because the owner only shared it with a small group of people or changed who can see it, or it’s been deleted.Any luck with this? We are losing money because the Add to Cart (which is used for multiple campaigns) is not tracking properly. Would be really great to get a response?
Hi @stacyseen,
Thanks so much for your patience here, it’s appreciated!
Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.
Additionally, would you please be able to provide any screenshots of the odd behavior you’re seeing here? That might also be helpful.
Thank you!
Julie 🙂
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I am now also getting this error message in Facebook: ViewCategory Event not de-duplicated
Hey @stacyseen,
Thanks so much for coming back to me with all this information, I really appreciate it!
Is the issue under Manage Settings still happening? From what I can tell, this is generally a temporary issue.
Can I also ask if the ViewCategory Event not de-duplicated issue is consistent? Does it occur for all of those events?
Thanks for any other details!
Julie 🙂
SkyVergeHi @stacyseen,
It’s been a little while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks so much,
Julie 🙂
SkyVerge
Viewing 8 replies - 1 through 8 (of 8 total)
The topic ‘Problems with Facebook Pixel not Tracking Add to Cart’ is closed to new replies.
