cURL error 28 is back

  • Resolved jamesprw

    (@jamesprw)


    5 years, 5 months ago

    I’m getting the following error again:

    API Error: cURL error 28: Operation timed out after 30004 milliseconds with 0 bytes received

    This was fixed before by changing the timeout value in the class-seo-analyzer.php from 30 to 60. There must have been an update because when I looked at the live version it was set to 30.

    So I downloaded that version and changed it to 60 and loaded it back to the server.

    The error changed to API Error: cURL error 28: Operation timed out after 60004 milliseconds with 0 bytes received. Since the number of milliseconds changed I know my change was applied to the server.

    I tried increasing to 90 but that just got me a generic “error” message with no details.
    I have tried clearing the analysis database log.

    Any ideas?
    Thanks

    • This topic was modified 5 years, 5 months ago by jamesprw.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rank Math SEO

    (@rankmath)

    5 years, 5 months ago

    Hello @jamesprw

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Can you please whitelist the IP 134.90.148.98 and the user-agent RankMathAPI/2.0.0; https://rankmath.com on your server?

    The firewall might be blocking the requests.

    Looking forward to helping you.

    Thread Starter jamesprw

    (@jamesprw)

    5 years, 5 months ago

    I’ll consider asking my hosting service if they can do that. I’m on a shared server so there are some things they can’t do.

    I did finally get results – it seems to be a matter of server load at any given time and therefore sometimes random which is unfortunate.

    I will keep you informed,

    Plugin Author Rank Math SEO

    (@rankmath)

    5 years, 5 months ago

    Hello @jamesprw

    Sure. Please keep us informed.

    It mostly seems like the firewall stopping our bot to access your website’s content.

Viewing 3 replies - 1 through 3 (of 3 total)

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