Hi Joe,
Thank you for using Prime Mover as your migration solution. I see that you have done the export and now you are attempting to import the package to your single site installation.
And that during this import, it appears stuck and not making any progress.
If this is the case, the best solution would be stop the import by doing the following:
- Refresh the browser where the import is ongoing – this will automatically stop the import
- Clear your browser cache.
- Login using SFTP or FTP and clean up all temporary files in the path
/wp-content/uploads/prime-mover-import-files/. This will regain disk space by deleting these files
- Now please repeat the import process by following the steps in this tutorial: https://codexonics.com/prime_mover/prime-mover/how-to-restore-large-packages-with-prime-mover-free-version/
Summary of this solution: Usually most import issues are associated with large packages upload and restore. The alternative solution is upload the package using SFTP/FTP client (e.g. Filezilla) directly to the Prime Mover export directory and then restore it easily within WordPress admin.
If you still see issues, please contact us directly by reporting the bug within WordPress admin -> Prime Mover -> Contact Us.
Thank you and let me know how this goes 🙂 Cheers.
Thanks for your promot response but I find the link:
https://codexonics.com/prime_mover/prime-mover/how-to-restore-large-packages-with-prime-mover-free-version/
A bit ambiguous. You talk about uploading this directly in the cpanel but it does not says how. What I´m I missing? Is there a tutorial, video or something to help out?
How faster is the pro version? Can this be solved with it? Please advise
thanks
Thanks for the reply. I see that you have obtained a PRO license. We already replied to you via PRO support channel. We will close this ticket to avoid duplicating issues. Please reply it there.
WordPress forum does not allow support for PRO products here.
Thank you for understanding.
