Hello Amanda,
Thanks for writing in!
As a starter, can you please follow the steps in this troubleshooting doc and see is any option fixes the issue?
In case the issue persists, would you mind mentioning if you have any customization done in your forms? This will help us know in case there might be something in the customization that could affect the default WPForms functionality.
Thank you.
Hi Jade,
As I try the troubleshooting options I checked the customization in the form. The only thing that differs from the standard user registration form is the billing address had to go into two lines. There was an issue where if an address had a second address line, the full address was being inputted to the user profile all in one line in the street address box. I added a custom meta field that pulled the second address line into its own box which fixed the issue.
Hello @amandaa07,
We’re glad to hear that you got the issue sorted.
I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please know that as a paid license holder, in case you need further support, please feel free to drop us a line through our contact page.
From there, our support team will be able to take a closer look at your request.
Thank you.
