Stripe split pay issues

  • mboeckly

    (@mboeckly)


    5 years, 6 months ago

    Hi it’s me again,

    coming at you with another Problem. We want to use Stripe as a payment method since we can’t use paypal.I’ve set up the account and for testing purposes connected 2 customers to us. Now I bought 2 products from 2 different vendors with a testaccount and payed using Stripe and it’s only partially working. One of the vendors receives his money minus the admin comission and the other one receives nothing (we get his money for whatever reason). Additionaly, we are charged with the transaction fee. In this case the products had a price of 1€ so one vendor got his 0,90€ and we got the rest minus the transaction fee. If they both got 0,90€ and we are forced to pay the 0,26€ transaction fee from Stripe, we have to pay 0,06€ because someone sold something on OUR marketplace. I know for such small amounts the fee is relativly high but it is something that could happen thats why we can’t pay the transaction fee.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WC Lovers

    (@wclovers)

    5 years, 6 months ago

    Have you connected both vendors’ Stripe account with system?

    Please check at wp-admin -> WooCommerce -> Status -> Logs -> wcfm-stipe log -> is any error/details generated?

    Alsocheck at wp-admin -> WooCommerce -> Status -> Logs -> wcfm log -> is any error/details generated?

    Thread Starter mboeckly

    (@mboeckly)

    5 years, 6 months ago

    2020-10-06T09:04:03+00:00 DEBUG Error creating customer record with Stripe: No such customer: ‘cus_I3tP3HpODdh6UI’; a similar object exists in test mode, but a live mode key was used to make this request.

    could that be it? Can i fix that if i just reconnect the Account or how can i fix it?

    In the WCFM Log are a lot of Paypal payment processing errors but idk why cause Paypal isn’t activated at the moment.

    PayPal payment processing failed: {“name”:”AUTHORIZATION_ERROR”,”message”:”Authorization error occurred.”,”debug_id”:”569907943e372″,”information_link”:”https:\/\/developer.paypal.com\/docs\/api\/payments.payouts-batch\/#errors”,”links”:[]}

    • This reply was modified 5 years, 6 months ago by mboeckly.
    Thread Starter mboeckly

    (@mboeckly)

    5 years, 6 months ago

    Ok so the Split Payment is working now. Reconnecting the account did it.

    Unfortunately the transaction fee is still payed by the admin. What are the Transaction charges i can add in the payment Settings supposed to do and do they Split aswell or do all the vendors pay the full amount of charges (e.g. 0,25€ +1,4%)?

    Plugin Author WC Lovers

    (@wclovers)

    5 years, 6 months ago

    If you are using SCA then transaction has to be deduct from Admin’s Stripe account.

    Transaction charges i can add in the payment Settings supposed to do and do they Split aswell or do all the vendors pay the full amount of charges (e.g. 0,25€ +1,4%)?

    – NO, each vendors will pay transaction charge only for their commission part.

    Thread Starter mboeckly

    (@mboeckly)

    5 years, 6 months ago

    – NO, each vendors will pay transaction charge only for their commission part.

    Are there any Settings i have to do first because right now weve set the transaction charges to 0,25€+1,4% and for whatever reason both vendors receive 0,30€ less in our tests. I can’t even tell how its 0,30€ at all since we are only trying payment with 1€ Products and thats not even mathematically possible 😀
    So right not it is not getting split for us and there is something else that increases the transaction charges besides the 0,25€+1,4%

    • This reply was modified 5 years, 6 months ago by mboeckly.
    Plugin Author WC Lovers

    (@wclovers)

    5 years, 6 months ago

    Transaction charge applied on each vendors but only on their products total.

    Suppose an order has two products from two vendors.

    Vendor A = Product A = Cost 100
    Vendor B = Product B = Cost 300

    Order total = 100 + 300 = 400

    Vendor A Transaction charge will be = 100 x1.4% + .25
    Vendor B Transaction charge will be = 300 x1.4% + .25

Viewing 6 replies - 1 through 6 (of 6 total)

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