• Resolved AMAL

    (@amalksuresh)


    Hi there,
    we are updating our site elearncollege from a test domain distanceacademy .But when I have updated stripe to the latest version 4.5.2 result in getting error ‘payment processing failed. please retry.’. on the woocommerce error log it shows an error object as follows
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_I9Gr19gDe348Aw
    [source] =>
    [source_object] =>
    )
    .there is no js error on console. I have created a new stripe account for test and added Test Publishable Key ,Test Secret Key ,Test Webhook Secret .Also added ‘add_filter( ‘wc_stripe_use_elements_checkout_form’, ‘__return_false’ ); ‘ on function.php and clean database using the foolowing query

    DELETE FROM wp_usermeta
    WHERE meta_key IN ( ‘_stripe_customer_id’, ‘_stripe_source_id’, ‘_stripe_card_id’ );
    DELETE tokenmeta FROM wp_woocommerce_payment_tokenmeta tokenmeta
    INNER JOIN wp_woocommerce_payment_tokens ON wp_woocommerce_payment_tokens.token_id = tokenmeta.payment_token_id
    WHERE wp_woocommerce_payment_tokens.gateway_id = ‘stripe’;
    DELETE FROM wp_woocommerce_payment_tokens WHERE gateway_id=’stripe’;

    But there seems to be no way to sort it. I just stuck on it. will you have a look plaese?.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter AMAL

    (@amalksuresh)

    we have updated woocomerce to latest version and the checkout page was not get updated in theme result in error.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @amalksuresh ,

    we have updated woocomerce to latest version and the checkout page was not get updated in theme result in error.

    Was this a theme related error, and did you get this resolved? If you still need help, then do let us know.

    Also, if you still need help then please share a copy of your site’s System Status. You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Do let us know!

    Hi there @amalksuresh,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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