• Resolved benjiguth

    (@benjiguth)


    Having a recurring issue on several sites (beg last thursday) where the purchase button causes a 2 minute lag to communicate with stripe, during which the customers either click again causing a duplicate purchase or just leave. This started happening out of noowhere with no major changes or plugins. Any help would be appreciated.

    The page I need help with: [log in to see the link]

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  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @benjiguth ,

    I understand that your site takes a lot of time when the “Place order” button is clicked on the checkout page.

    I checked this on our test sites but could not replicate the behavior. Here’s what I recommend:

    1. Check and ensure that WooCommerce, WordPress and the Stripe extension are up to date.
    2. If the issue persists, do a conflict test as per the steps outlined below.

    Steps for conflict testing:

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce and Stripe. . Finally, test to see if the issue is resolved by placing a test order.

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Do let us know how that goes and if you need any further help from us.

    Hi there @benjiguth,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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