WpForms does not send email

  • Resolved drucinski

    (@drucinski)


    5 years, 8 months ago

    I created a form using WPForms and placed it in a wordpress themed webpage. The form does not send email but gives me a notification that the process was completed successfully. I have read on here that the problem is probably that the server is not configured to handle PHP mail delivery. I wrote another contact page(http://www.avocadotreefarm.com/t1/contact-test/) using html(in note pad) and wrote the associated php file for handling the requests from the form and it works beautifully except it returns me to a page that says “this page cannot be found”. Both forms are on the same server and use the same theme. Why does the form created with wpforms not send email and the one I code manually does send email. I would think using a plug in should be easier than writing code myself. 😉 any help would be great. The form also doesn’t show check boxes but when I use the same code in a html file outside the checkboxes show up.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Prashant Rai

    (@prashantrai)

    5 years, 8 months ago

    Hello @drucinski,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps 🙂

    Jade

    (@jadeam)

    5 years, 8 months ago

    Hi @drucinski,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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