Problem with the captcha

  • Resolved belgiebox

    (@belgiebox)


    5 years, 8 months ago

    Hello,

    We have a problem with the order form. I think it’s because of the captcha, it doesn’t appear on the form.
    When a customer tries to order, it says that “there is a required field that has not been validated” but this required field is the captcha that does not appear.
    I don’t know how to solve this problem, I had to remove the captcha for the order to be possible but I would like to be able to put it back without creating a bug.

    Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Prashant Rai

    (@prashantrai)

    5 years, 8 months ago

    Hello @belgiebox,

    Thanks for contacting us!

    I took a look at the website, and it seems that the browser validation is overtaking form validation. Upon taking a closer look, it appears that on the website you’re using Cloudflare and WP Fastest Cache plugin. When you have some time, could you please try disabling the JS minification feature in the cache plugin, and temporarily remove the Rocket Loader feature in Cloudflare and then see how it goes?

    Thanks!

    • This reply was modified 5 years, 8 months ago by Prashant Rai.
    Jade

    (@jadeam)

    5 years, 8 months ago

    Hi @belgiebox,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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