Ecommerce tracking not working

  • Resolved Valmy

    (@valmy02)


    5 years, 7 months ago

    Hi,

    I’ve lost my transactions record of this week and new orders are not being tracked.

    I appreciate if someone help me,

    Regards,

    Valmy.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • iraton

    (@iraton)

    5 years, 7 months ago

    It seems the issue is Site kit, i removed it and left only this plug in for both and works fine.

    Definitely sure is conflict with site kit!

    Thread Starter Valmy

    (@valmy02)

    5 years, 7 months ago

    Hi @iraton

    I disabled Google Site Kit, I’ll let you know if resolved my problem.

    Thank you for the suggestion.

    By the way, the Google Site Kit support told me that the functionalities of WooCommerce Google Analytics Integration are on their roadmap, so in the future we’ll be able to use only one plugin.

    Cheers,

    Valmy.

    Thread Starter Valmy

    (@valmy02)

    5 years, 7 months ago

    @iraton

    You are correct, I disabled Google Site Kit and everything got back to normal, tracking conversions as it was before.

    Thank you very much!

    con

    (@conschneider)

    Engineer

    5 years, 7 months ago

    Thanks a lot for your discussion and posting your results!
    Closing thread.

    Thread Starter Valmy

    (@valmy02)

    5 years, 7 months ago

    Hi @conschneider

    Actually there is one more thing, I was looking at my conversions tracking and now I can’t see where the conversions are coming from, if it’s from Facebook, Instagram, or Email Campaign, etc.

    Is this related to the plugin or it was a Google Analytics change?

    Thanks,

    Valmy.

    jcdarocha

    (@jcdarocha)

    5 years, 7 months ago

    Hi there, i don’t have this plugin, and it doesn’t work since end of august.
    Worked perfectly before for months :/
    I unchecked Enable Enhanced eCommerce to see if it changes anything.
    Have you got any other informations about this ?

    • This reply was modified 5 years, 7 months ago by jcdarocha.
Viewing 6 replies - 1 through 6 (of 6 total)

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